Salaried Catering Manager - Full-Time

Buehlers; Canton (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the food service sector is seeking a Catering Manager to oversee operations and deliver exceptional customer experiences. This role involves leading a dedicated team, optimizing catering sales, and ensuring events exceed customer expectations. The ideal candidate will have a strong background in catering, excellent leadership skills, and a passion for service. Join a company that values its employees and is committed to quality and customer care, where your contributions will help shape memorable moments for clients.

Benefits

Employee Ownership

Health Benefits

Flexible Scheduling

Employee Discounts

Qualifications

• Experience in catering or event coordination is preferred.
• Ability to manage a team and ensure smooth operations.

Responsibilities

• Lead the catering team to achieve sales and profitability goals.
• Coordinate with clients to ensure memorable events.

Skills

Customer Service

Team Management

Event Coordination

Sales Techniques

Food Preparation

Education

High School Diploma

Catering Management Certification

Tools

Kitchen Equipment

Point of Sale Systems

Job description

Jackson Township Buehler's Fresh Foods, 7138 Fulton Dr NW, Canton, Ohio, United States of America Req #376

Monday, May 5, 2025

The Buehler’s Catering Manager is responsible for the successful operation of the catering department. Their role is to ensure the department's success by providing exceptional experiences to our customers each time they choose to cater with us. This position works closely with the food service team, Store Leadership, and the Director of Catering. Our goal is to become the Best in Food Service, starting with one great customer experience at a time.

Join us as we strive to be the Best in Food Service.

Key Accountabilities:

• Achieve top-line catering sales and maintain the profitability of the catering department.
• Lead the catering team and champion “Putting People First” Employee Relations by establishing, developing, training, and maintaining exceptional customer service among all catering employees.

Specific job functions include...

• Collaborate with the Catering Director, Food Service Manager, and the broader Food Service Team to develop and deliver offerings that impress our customers.
• Align staffing with recruitment and retention strategies to meet operational needs while optimizing labor costs based on forecasts or budgets.
• Promote our catering offerings through various marketing and sales techniques in partnership with the Catering Director.
• Advocate for our customers by ensuring their events are memorable and exceed expectations.
• Conduct face-to-face sales calls, client meetings, tastings, and demonstrations; prepare and present detailed quotations.
• Organize custom orders and full-service events through effective communication, record-keeping, checklists, and follow-up.
• Coordinate with local rental companies, entertainment services, photographers, and event venues.
• Assist with food preparation for catered events and during peak periods as needed.
• Upsell with Buehler’s Floral, Bakery, and Beer and Wine Departments to enhance store sales and provide a comprehensive event shopping experience.
• Follow up post-sale via phone, email, and handwritten notes to ensure customer satisfaction.
• Stay informed about competitors and identify ways to build a competitive edge.
• Understand and ensure compliance with personnel policies, procedures, and labor laws.
• Plan ahead for seasonal changes, holidays, special events, and promotions, emphasizing organization and opportunity maximization.
• Proactively resolve employee and customer issues, maintaining effective communication with all stakeholders.
• Perform related duties as assigned.

Ideal Candidate Characteristics:

People Minded

• Enjoy teamwork, managing, and ensuring smooth operations
• Value positivity, friendliness, dependability, and reliability
• Enjoy training, coaching, and leading employees
• Recognize and appreciate team contributions

Customer Minded

• Dedicated to serving customers and making each meal special

Product Minded

• Committed to meeting customer expectations for each event

Stable Minded

• Manage stress and stay composed during busy periods and holidays

Detailed Minded

• Work efficiently with minimal supervision and manage projects effectively

Open Minded

• Flexible schedule to meet customer demand, including some weekends
• Understand duties may evolve without notice

Requirements:

• Minimum 21 years old
• Ability to stand, reach, lift (up to 60#), bend, kneel, and perform physical tasks
• Manual dexterity, sensory skills, and ability to follow instructions
• Experience working in a kitchen environment with equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and knives, with exposure to heat, steam, fire, and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Preferred Qualifications:

• Previous catering or event coordination experience
• Leadership skills and growth potential
• Availability for 45 hours per week, including store hours and some weekends

Click here to check out the GREAT benefits we offer!!!

Buehler’s Fresh Foods is an employee-owned chain of 13 grocery stores in northeast Ohio, committed to quality and customer care. We prioritize “Putting People First” for both customers and employees.

We are an equal opportunity employer, considering all applicants regardless of race, color, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status.

• Jackson Township Buehler's Fresh Foods, 7138 Fulton Dr NW, Canton, Ohio, United States of America