SAH Patient Access Coordinator

Brown University Health; Fall River (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hospital is seeking an Entry-Level Patient Access Coordinator to ensure accurate patient registration and deliver exceptional customer service. Responsibilities include greeting patients, collecting necessary information, and ensuring compliance with hospital standards. Ideal candidates will have strong communication skills and a high school diploma.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office preferred.
• General comfort with computer systems/software applications.

Responsibilities

• Greet and escort patients as required.
• Collect and verify patient demographic and financial information.
• Ensure compliance with hospital and regulatory requirements.

Skills

Customer service

Communication

Teamwork

Medical terminology

Patient access tools

Education

High School Diploma or equivalent

Tools

Hospital computer systems

Patient access technologies

Job description

Join to apply for the SAH Patient Access Coordinator role at Brown University Health.

Position Summary:
Ensures the integrity of all data collected at the time of registration to ensure accurate patient identification, help ensure patient safety, collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Key Responsibilities:

• Greets, receives, and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information; accurately documents in hospital computer systems.
• Responsible for consistent and accurate use and execution of department SOPs and supporting tools/software/websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects payments.
• Screens self-pay patients, identifies potential solutions, and facilitates application or payment processes.
• Interviews patients bedside as needed to facilitate timely solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (signatures, patient rights, HIPAA, etc.).
• Completes registration paperwork to facilitate efficient patient flow.
• Meets performance standards including quality, collections, customer service, screening/solution rates, and productivity.
• Delivers exemplary customer service according to hospital guidelines.
• Works effectively with peers and other hospital departments.
• Performs other duties as assigned.

Required Knowledge & Skills:

• Aptitude for and familiarity with patient access tools, systems, and technologies.
• Excellent customer service and communication skills.
• Comfortable with collection processes and securing solutions for uninsured patients.
• Knowledge of medical terminology preferred.
• Ability and willingness to work as part of a team.

Education/Experience/Licensure/Technical/Other:
High School Diploma or equivalent required. 1-2 years experience in a hospital/clinic/physician office or related field preferred. General comfort with computer systems/software applications.

Brown University Health is an Equal Opportunity employer and a VEVRAA Federal Contractor.

Location: Saint Annes Hospital, Fall River, MA

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care, Medical Practices, Mental Health Care