SAH Patient Access Coordinator I

Brown University Health; Fall River (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Fall River is looking for a Patient Access Coordinator I. The role involves ensuring accurate patient registration, collecting payments, and delivering exceptional customer service. Ideal candidates will have experience in healthcare settings and be familiar with patient access tools. Join a dedicated team committed to patient safety and satisfaction.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office preferred.
• Familiarity with patient access tools and technologies.

Responsibilities

• Greets and escorts patients, ensuring customer service guidelines are met.
• Collects and verifies patient demographic and financial information.
• Ensures completion of registration paperwork for efficient patient flow.

Skills

Customer Service

Communication

Education

High School Diploma

Medical Assistant Course

Associate Degree

Tools

Microsoft Office

Meditech

Athena

Job description

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Summary

Ensures the integrity of all data collected at the time of registration to ensure accurate patient identification, helping to ensure patient safety. Collects and/or facilitates accurate and timely payment for services provided and delivers superior customer service to internal and external customers.

Responsibilities

KEY RESPONSIBILITIES:

1. Greets, receives, and escorts patients as required and consistent with customer service guidelines.
2. Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility, and accurately documents in hospital computer systems.
3. Responsible for consistent and accurate use and execution of department SOPs (established operating procedures) and supporting tools, software, websites.
4. Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
5. Screens self-pay patients, identifies potential solutions, and facilitates solution application process (manual and/or electronic) or patient payment as appropriate.
6. Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
7. Assists patients in establishing secured installment plans when applicable.
8. Ensures all hospital and regulatory requirements are met (including signatures, distributing patient rights, health care proxies, HIPAA requirements, etc.).
9. Ensures completion of registration paperwork to facilitate efficient patient flow.
10. Meets performance standards established by Patient Access leadership, including quality, collections, customer service, screening/solution rates, productivity.
11. Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines.
12. Works effectively with patient access peers and other hospital departments.
13. Performs other duties as assigned.

Other Information

REQUIRED QUALIFICATIONS:

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Microsoft Office required; Meditech, Athena preferred.
• Excellent customer service and communication skills.
• Comfortable with collection processes.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or willingness to work as part of a team.

Education

• High School Diploma or equivalent required.
• Graduate of a Medical Assistant or Medical Terminology course preferred.
• Associate degree or equivalent preferred.

Physical Requirements

The physical demands described here are representative of those necessary to perform the main duties and responsibilities of this job.

• Use hands to finger, feel, reach with hands, climb or balance (75% or more).
• Talk or hear, taste or smell.
• Lift up to 10 lbs.
• Stand/walk, stoop, kneel, crouch, or crawl (25-50%).
• Lift up to 50 lbs, exposure to outdoor weather, high precarious places, chemicals, dust, or irritants.

Vision Requirements

• Close, distance, color, peripheral, and depth perception; ability to adjust focus.
• Exposure to infectious diseases, cleaning agents, chemicals, and moderate noise levels.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. Brown University Health is a VEVRAA Federal Contractor.