Safety Specialist

City of Charlotte; United States; On-site; USD 35,000 - 51,000; Full time

Job summary

The City of Charlotte, Department:Charlotte-Mecklenburg Police Department, seeks a Passenger Vehicles for Hire Safety Specialist to enforce city ordinances governing taxicabs, limousines, paratransit, shuttle and contractor vehicles within Charlotte. Responsible for processing permits and enforcing company, driver and vehicle compliance.

Major duties include processing applications, conducting background checks, collecting and analyzing data, and coordinating with public and city departments.

Qualifications

• High School Graduate or equivalent with at least three (3) years of related experience or an Associate’s degree with one (1) year of related experience.
• Must be able to obtain & maintain a City of Charlotte driving permit.
• Bachelor’s degree in business management or related course work (preferred).

Responsibilities

• Schedule appointments for application submission and assist with processing.
• Interview applicants and process companies, drivers, and vehicle applications.
• Conduct criminal background checks and investigate validity of applications to determine eligibility for approval or denial of requests based on all documentation.
• Collects, analyzes, and reports statistical data regarding operations of the department and makes planning recommendations based upon statistical reporting.
• Collaborates with the public, internal CMPD divisions and City departments to interrupt information utilizing established guidelines concerning the PVH unit and Charlotte City Ordinance.
• Resolve problems related to results of criminal background records.
• Conducts required daily enforcement and, if needed, issue citations to PVH.
• Maintain current knowledge and confidential records for federal, state, and local laws, policies, and procedures.
• Monitors and maintain supplies and materials for assigned area; obtain vendor quotes and perform order tracking.
• Be diligent and attentive to details while processing backgrounds, reading, and writing.
• Perform other duties as assigned

Skills

Organizational skills

Supervisory principles

Independent work

Proactive problem solving

Teamwork and customer service

Ability to ride in taxicabs for taxim.

Education

High School/General Equivalency

Associates degree +1 year experience

Bachelor’s degree (preferred)

Job description

Department: Charlotte-Mecklenburg Police Department Salary: $25.67 - $36.88 Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

The Passenger Vehicles for Hire Safety Specialist is responsible for enforcement of section 22, of the Charlotte City ordinance. The Charlotte city ordinance applies to over 95 companies, 1800 drivers and vehicle owners that operate taxicabs, limousines, paratransit, shuttle, and contract vehicles. This position is responsible for processing applications and conducting enforcement of all company, driver and vehicle permits throughout the Charlotte city limits. This position is responsible for processing applications and conducting enforcement of all company, driver and vehicle permits throughout the Charlotte city limits.

Major Duties and Responsibilities:

• Schedule appointments for application submission and assist with processing.
• Interview applicants and process companies, driver, and vehicle applications.
• Conduct criminal background checks and investigate validity of applications to determine eligibility for approval or denial of requests based on all documentation.
• Collects, analyzes, and reports statistical data regarding operations of the department and makes planning recommendations based upon statistical reporting.
• Collaborates with the public, internal CMPD divisions and City departments to interrupt information utilizing established guidelines concerning the PVH unit and Charlotte City Ordinance.
• Must have the ability to resolve problems relating to results of criminal background records.
• Conducts required daily enforcement and if needed, issue citations to PVH.
• Maintains current knowledge and confidential records for federal, state, and local laws, departmental/divisional policies, and procedures.
• Monitors and maintain supplies and materials for assigned area; obtains vendor quotes and performs order tracking.
• Must be diligent, and attentive to details while processing criminal backgrounds, reading, and writing.
• Performs other duties as assigned

Minimum Qualifications:

• High School Graduate or equivalent with at least three (3) years of related experience OR Associate's degree with one (1) year of related experience.
• Must be able to obtain & maintain a City of Charlotte driving permit.

Preferred Qualifications:

• Bachelor’s degree in business management or related course work

Knowledge, Skills, and Abilities:

• Strong organizational skills
• Supervisory principles, practices, techniques and evaluating staff performance
• Ability to work independently and handle dynamic timelines
• Ability to come up with proactive solutions and critical thinking
• Ability to plan, direct and work as a team with colleagues as well as establish effective working relationships with other employees, staff, and the public
• Excellent verbal and written communication skills, interpersonal and customer service skills, and maintaining a professional attitude/disposition
• Ability to ride in taxicabs to verify taximeter accuracy

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Ability to see, hear, and communicate information effectively
• Ability to operate a CMPD assigned vehicle.

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data. Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. Comprehend written information in work-related documents. Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor & outdoor environment with exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files, and phone.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

Our City, Our Mission

When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

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