Safety Security Officer- Parkside Haven

Westhab; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established community development organization seeks a dedicated Safety Security Officer to ensure the safety and security of clients and staff at a family homeless shelter. This role demands excellent communication skills and prior security experience, along with necessary licenses. The officer will perform inspections, monitor behavior, and respond to incidents while maintaining a supportive environment. If you are ready to embrace challenges and make a meaningful impact, this opportunity offers a chance to contribute to a mission-driven organization committed to building communities and changing lives.

Qualifications

• Prior security experience required with a focus on safety and communication.
• Must have necessary licenses and certifications for security roles.

Responsibilities

• Ensure safety and security of clients and property at the shelter.
• Perform inspections, monitor behavior, and document incidents.

Skills

Excellent written and verbal communication skills

Crisis intervention skills

Customer service skills

Education

High school diploma or GED

NYS Security Guard License

8 Hour Annual Certificate

Fire Guard License for Shelters

Certified in Nonviolent Crisis Intervention (CPI)

Job description

The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property around the family (with children) homeless shelter. This position reports to the Shift Supervisor and Security Manager of the Facility. Proof of COVID-19 vaccinations required.

DUTIES & RESPONSIBILITIES:

• Perform daily inspections of all clients’ rooms.
• Escort clients to appointments as needed.
• Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service. Encourage clients to comply with facility policy and procedures.
• Control access at the main entrance by screening all clients and visitors, utilizing magnetometer/x-ray machine to detect and prevent weapons from entering the site.
• Perform crisis intervention to de-escalate potential crisis situations and document all such situations and interventions.
• Make hourly rounds throughout the entire facility including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces.
• Respond to incidents.
• Assist with client intakes.
• Perform daily pack-ups and logging of client property belonging to AWOL clients.
• Store and remove client property once the mandated storage time has expired.
• Maintain a clean and organized storage area.
• Complete logs, incident reports, and all other required documentation.
• Make calls to police, fire department, and other first responders as directed.
• Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras and fire prevention/detection alarm notification system.
• Provide duties related to fire incidents and evacuation of the building when necessary, utilizing fire procedures.
• Ensure the safety and security of all assigned equipment.
• Perform other tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

High school diploma or GED and prior security experience required. Must have NYS Security Guard License, and current 8 Hour Annual Certificate. Fire Guard License for Shelters preferred. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)