Safety & Security Manager

Volunteers of America Greater New York; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off including a Paid Birthday Holiday

Job summary

Volunteers of America Greater New York is seeking a Safety & Security Manager to lead security operations and emergency preparedness across its facilities. The ideal candidate will manage security plans for over 60 locations, negotiate contracts, and ensure the safety of clients and staff.

This hybrid position requires extensive experience in public safety and superior communication skills. Benefits include medical coverage, a retirement plan, and paid time off.

Qualifications

• At least 7 years of experience in public safety or security management.
• Understanding of New York City building and safety codes.
• Ability to manage multiple security audits and technology implementations.

Responsibilities

• Develop security plans for all facilities.
• Negotiate and manage third-party security contracts.
• Conduct regular risk assessments and audits.
• Serve as a crisis response resource.
• Design trainings for operational emergencies.
• Advise on security technology implementation.
• Act as community liaison for law enforcement.
• Incorporate security strategies in new constructions.
• Collaborate with other departments on safety goals.

Skills

Security management

Crisis management

Communication skills

Project management

Education

Bachelor's degree

Master's degree in Criminal Justice or related field

Tools

CCTV systems

Electronic key fobs

Card readers

Job description

Volunteers of America‑Greater New York (VOA‑Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission‑driven team, we invite you to explore this opportunity.

Position: Safety & Security Manager (Hybrid)

VOA‑GNY is seeking an experienced Safety & Security Manager to join our Real Estate Department. Reporting to the Assistant Vice President of Facilities, the Safety & Security Manager will be responsible for developing security plans for all VOA‑GNY facilities, overseeing security operations, and coordinating emergency preparedness efforts.

The Safety & Security Manager will provide strategic and operational security leadership across a portfolio of over 60 residential and community/office facilities. This role will ensure the safety of clients and staff by overseeing security operations, providing guidance on the implementation of layered access and other security design strategies, implementing security technologies, and negotiating and supervising third‑party security contracts.

Location

New York, NY 10020

Minimum Qualifications

• This role requires a Bachelor's degree plus at least 7 years of direct, full‑time professional experience in public safety, security management, or law enforcement. A Master's degree in Criminal Justice, Emergency Management, or a related area of study is a plus. Certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP) are highly desirable.
• The candidate must possess a comprehensive understanding of physical security technology, New York City building and safety codes, and risk assessment methodologies. Familiarity with issues pertaining to homeless services, behavioral health and substance use disorders, and trauma‑informed care is a plus.
• The position requires excellent written and oral communication skills with demonstrated experience conveying complex safety concepts and emergency protocols in a clear and succinct manner. The candidate must have the ability to maintain strong, positive relationships with the NYPD, FDNY, and a variety of internal and external stakeholders. Exceptional project management skills with the ability to manage multiple security audits and technology implementations simultaneously under tight deadlines are required.

Principal Responsibilities

1. Security Planning: Develop security plans, including standard operating procedures and physical/technical requirements, for all VOA‑GNY facilities. Establish a layered access approach including exterior lighting, lobby security, surveillance technology, unit‑level security, and visitor management.
2. Contract Management: Negotiate and oversee third‑party security contracts and regularly assess the strategic approach to using contractors versus VOA‑GNY staff to ensure optimal safety and cost‑effectiveness.
3. Risk Assessment & Audits: Conduct regular risk assessments and safety audits across the portfolio to identify vulnerabilities and ensure policies and procedures are implemented in accordance with each site’s security plan. Update security plans as needed.
4. Crisis Management: Serve as an internal resource for crisis response management and emergency preparedness, ensuring all interventions incorporate trauma‑informed care best practices. Under certain circumstances, serve as VOA‑GNY’s lead response coordinator.
5. Staff Training: In close coordination with Human Resources and Program Services, develop trainings to prepare staff and clients for a variety of operational and weather‑related emergencies. Support Resident Services Managers, front‑desk staff, and third‑party security personnel to ensure appropriate onboarding procedures and training on security operations and access controls.
6. Technology: In close collaboration with the Information Technology team, advise on the appropriate implementation of various security technologies, including CCTV systems, electronic key fobs, and card readers.
7. Community Liaison: Serve as the primary point of contact for local law enforcement (NYPD) and emergency services (FDNY/EMS). Represent VOA‑GNY in community meetings as needed. Respond to court appearance notices for testimony.
8. Design & Development: Work with the Real Estate Development team to incorporate trauma‑informed design and security strategies into the design of new construction and rehabilitation projects.
9. Interdepartmental Collaboration: Collaborate with colleagues in Finance, Human Resources, Information Technology, Program Services, Real Estate, Risk Management, to support the organization’s safety and security goals.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.