Safety, Quality, & Compliance Specialist

Chick-fil-A Frisco Lakes & Chick-fil-A Windsong & 380

Winter Haven (FL)

On-site

USD 70,000 - 85,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Chick-fil-A Supply operates a Winter Haven distribution center and seeks a Safety, Quality & Compliance Specialist to uphold FSQA and EHS standards. You will support regulatory compliance, risk management, training for warehouse and fleet teams, and drive safety and quality across operations.

Responsibilities include monitoring KPIs, conducting risk-based investigations, supporting recalls, and guiding staff on safety practices, while aligning with Chick-fil-A values and regulatory requirements.

Qualifications

At least 3 years in a warehouse or distribution setting.
Knowledge of FSQA, EHS, safety and quality standards.
Experience with risk management, recalls and regulatory reporting.
Ability to train and lead teams; strong communication skills.
Familiarity with OSHA, FDA, USDA and related regulations.

Responsibilities

Motivate warehouse and fleet teams to meet safety and quality standards.
Evaluate FSQA, EHS and security hazards; mitigate risks.
Train team leaders on FSQA, EHS and operational policies.
Monitor KPIs and conduct site level FSQA/EHS oversight.
Investigate incidents; document findings and corrective actions.
Assist with recalls, withdrawals and contingency planning.
Support onboarding and interview processes for expansion teams.
Collaborate with operations leadership to improve safety performance.

Skills

FSQA knowledge

EHS compliance

Risk assessment

Training delivery

Incident investigation

Auditing & monitoring

Regulatory knowledge

Communication skills

Presentation skills

Collaboration

Education

High School Diploma

Bachelor's Degree

Tools

MS Excel

MS PowerPoint

MS Word

MS Office

Job description

Overview

As the Safety, Quality & Compliance ("SQC") Specialist of the Chick-fil-A Supply Distribution Center in Winter Haven, FL. you will support the application of regulatory compliance in multiple areas, including food safety quality assurance ("FSQA") and environmental, health and safety ("EHS"). In addition, you will support the execution of risk management, contingency planning, safety and training for the warehouse and fleet teams dedicated to delivering exceptional customer service for Chick-fil-A® restaurant Operators. You will also help lead the warehouse and fleet team dedicated to delivering exceptional customer service for Chick-fil-A® restaurant Operators while ensuring adherence to the highest safety, quality and compliance standards. In this role, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

As the SQC Specialist, reporting to the Manager SQC, you will be responsible for motivating warehouse and fleet team members, evaluating and mitigating risks, support executing contingency plans, provide training on food safety requirements and other regulatory compliance, and much more to ensure Chick-fil-A Supply complies with all federal, state and local laws and regulations. Regulatory compliance includes but is not limited to: FDA, USDA, DOT, OSHA and EPA. Other responsibilities include but are not limited to: HACCP, material handling equipment (MHE) certifications, stock recovery and sustainability.

In addition, a successful Safety, Quality and Compliance Specialist will:

Evaluate and mitigate FSQA, EHS, and security hazards/vulnerabilities
Support execution of contingency plans dealing with recalls and withdrawals, disasters, etc.
Train and support team leaders and provide guidance on FSQA, EHS, and security operational policies/practices
Perform site level FSQA, EHS, and security monitoring inclusive of KPI management reporting
Perform site level FSQA, EHS, and security monitoring inclusive of KPI management reporting
Conduct risk-based incident investigations (i.e., workplace safety, food safety, etc.)
Complete required regulatory and security forms and reporting (e.g., OSHA 300)
Monitor safety of warehouse and fleet activities providing guidance on behaviors that support safety as a core value
Foster a culture of safety, engagement and positivity that reflects Chick-fil-A values and serves Restaurant Operators
Drive innovation in the warehouse and transportation operations
Recognize contractor and employee concerns
Collaborate with operations leadership regarding staff performance, identify and drive areas of improvement in safety, and recognize team members' outstanding performance
Support the Chick-fil-A Supply vision and strategy
Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary SQC support, if needed.
Complete other activities as deemed valuable by the organization

Required Qualifications (Knowledge, Skills, & Abilities)

To be successful in this role, you must:

• Have at least 3 years of experience in warehouse / distribution environment
• Demonstrate functional knowledge and expertise in distribution:
o Standards, processes, systems, and contingencies related to food safety, general safety, quality specifications, and all relevant laws and regulations
o Compliance and risk performance metrics, measurement, and enforcement
o Employee training programs
• Working knowledge of innovations in supply chain, risk management, safety, and contingency execution
• Effective computer and presentation skills for leading trainings
• Understand safety principles and concepts
• Have experience in incident and accident investigation, as well as knowledge of auditing and monitoring procedures
• Be comfortable presenting to and collaborating with all levels of the organization
• Have at least one year in food distribution or manufacturing operation