Safety, Quality, & Compliance Specialist

Chick-fil-A Supply; Winter Haven (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Chick-fil-A Supply's Winter Haven Distribution Center is seeking a Safety, Quality & Compliance Specialist to strengthen FSQA and EHS programs across warehouse and fleet operations, ensuring adherence to federal, state and local regulations and supporting ongoing safety improvements.

You will lead risk assessments and incident investigations, train team members, monitor KPI performance, and partner with operations to drive a culture of safety and quality while meeting FDA, USDA, OSHA, EPA and

Qualifications

• At least 3 years of experience in warehouse / distribution environment.
• Experience in FSQA, EHS, safety, and regulatory compliance standards and metrics.
• Strong training and presentation skills.
• Experience in incident investigations and auditing.
• Able to present to all levels of the organization.
• At least 1 year in food distribution or manufacturing operation.
• Bachelor’s degree preferred but not required.

Responsibilities

• Motivate warehouse and fleet teams; evaluate and mitigate FSQA and EHS risks.
• Support contingency plans for recalls and incidents.
• Train leaders on FSQA, EHS, and security policies.
• Monitor site FSQA/EHS with KPI reporting.
• Conduct risk-based incident investigations.
• Complete regulatory and security forms (e.g., OSHA 300).
• Promote a safety-focused culture aligned with Chick-fil-A values.
• Collaborate with operations on performance improvements.
• Assist with interview events, onboarding and temporary SQC support for openings.

Skills

Safety management

FSQA

EHS compliance

Risk assessment

Incident investigation

Training delivery

KPI reporting

Regulatory knowledge

Warehouse operations

Communication skills

Education

Bachelor's degree

Job description

Overview

As the Safety, Quality & Compliance (“SQC”) Specialist of the Chick-fil-A Supply Distribution Center in Winter Haven, FL. you will support the application of regulatory compliance in multiple areas, including food safety quality assurance (“FSQA”) and environmental, health and safety (“EHS”). In addition, you will support the execution of risk management, contingency planning, safety and training for the warehouse and fleet teams dedicated to delivering exceptional customer service for Chick-fil-A® restaurant Operators. You will also help lead the warehouse and fleet team dedicated to delivering exceptional customer service for Chick-fil-A® restaurant Operators while ensuring adherence to the highest safety, quality and compliance standards. In this role, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

As the SQC Specialist, reporting to the Manager SQC, you will be responsible for motivating warehouse and fleet team members, evaluating and mitigating risks, support executing contingency plans, provide training on food safety requirements and other regulatory compliance, and much more to ensure Chick-fil-A Supply complies with all federal, state and local laws and regulations. Regulatory compliance includes but is not limited to: FDA, USDA, DOT, OSHA and EPA. Other responsibilities include but are not limited to: HACCP, material handling equipment (MHE) certifications, stock recovery and sustainability.

In addition, a successful Safety, Quality and Compliance Specialist will:

• Evaluate and mitigate FSQA, EHS, and security hazards/vulnerabilities
• Support execution of contingency plans dealing with recalls and withdrawals, disasters, etc.
• Train and support team leaders and provide guidance on FSQA, EHS, and security operational policies/practices
• Perform site level FSQA, EHS, and security monitoring inclusive of KPI management reporting
• Perform site level FSQA, EHS, and security monitoring inclusive of KPI management reporting
• Conduct risk-based incident investigations (i.e., workplace safety, food safety, etc.)
• Complete required regulatory and security forms and reporting (e.g., OSHA 300)
• Monitor safety of warehouse and fleet activities providing guidance on behaviors that support safety as a core value
• Foster a culture of safety, engagement and positivity that reflects Chick-fil-A values and serves Restaurant Operators
• Drive innovation in the warehouse and transportation operations
• Recognize contractor and employee concerns
• Collaborate with operations leadership regarding staff performance, identify and drive areas of improvement in safety, and recognize team members’ outstanding performance
• Support the Chick-fil-A Supply vision and strategy
• Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary SQC support, if needed.
• Complete other activities as deemed valuable by the organization

Required Qualifications (Knowledge, Skills, & Abilities)

To be successful in this role, you must:

• Have at least 3 years of experience in warehouse / distribution environment
• Demonstrate functional knowledge and expertise in distribution:
  • Standards, processes, systems, and contingencies related to food safety, general safety, quality specifications, and all relevant laws and regulations
  • Compliance and risk performance metrics, measurement, and enforcement
  • Employee training programs
• Working knowledge of innovations in supply chain, risk management, safety, and contingency execution
• Effective computer and presentation skills for leading trainings
• Understand safety principles and concepts
• Have experience in incident and accident investigation, as well as knowledge of auditing and monitoring procedures
• Be comfortable presenting to and collaborating with all levels of the organization
• Have at least one year in food distribution or manufacturing operation

Preferred Qualifications (Knowledge, Skills, & Abilities)

Ideally, you will have:

• Bachelor’s Degree
• A keen understanding of warehouse design, layout and flow
• Have undergone 24 hours of formal safety training within the past five years.
• At least 5 years in warehouse operations supporting food distribution
• Working knowledge of FDA, DOT, FMCSA, EPA and OSHA regulations
• Proficiency in MS Suite (Excel, PowerPoint, Word)
• Experience in safety operations within food service distribution

Required Years of Experience

3

Travel Requirements

10%

Required Level of Education

High School Diploma

Relocation Assistance Provided

No