Safety & De-escalation Team Coordinator

Catholic Charities Eastern Washington; Spokane (WA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Retirement plan

Free long-term disability

Free life insurance

13 holidays

Job summary

Catholic Charities Eastern Washington seeks a dedicated professional to provide community and participant support and oversee safety services for the Catalyst program. You will lead the Safety and De-escalation Team, including training, incident debriefs, and supervision.

Shifts may vary to meet program needs. As part of a values-driven nonprofit, you will collaborate with case management and housing sites, document interactions, and help ensure a safe environment for patrons and staff while

Qualifications

• Experience in safety and de-escalation within housing or social services.
• Strong communication and reporting skills.

Responsibilities

• Ensure safety and security of participants, staff, guests, and volunteers.
• Train onboarding Safety and De-escalation Team members.
• Improve processes to raise quality of care for patrons.
• Prepare regular interaction reports for leadership (daily/weekly/monthly).
• Use verbal de-escalation to manage disruptive situations.

Skills

De-escalation

Safety management

Staff training

Case management

Team coordination

Tools

Salesforce

ADP

Job description

• Vacation (Minimum of 2 weeks paid vacation)


• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)


• FREE Long-Term Disability Insurance


• FREE Life Insurance


• 13 Paid Holidays

CCEW Mission

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for community and participant support and safety services for the Catalyst Supportive Housing program operated by Catholic Charities Eastern Washington programs. Responsible for administrative leadership and support for the Safety and De-escalation Team at Catalyst, including training, incident debrief, and supervision. Shifts may vary.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensures that the rules are being observed and that it is a safe environment for participants, patrons, staff, guests, and volunteers. Maintain safety and security by monitoring all general access areas and the surrounding neighborhood.


• Assists in onboarding/training new Safety and De-escalation Team members.


• Responsible for process review and process improvement to ensure the best quality of care for patrons.


• Complete regular reports on the interactions with clients and neighboring businesses. Daily, weekly, monthly, as requested by Leadership.


• Uses verbal skills to de-escalate disruptive situations involving persons at the Catalyst.


• Work closely with case management to maintain and develop key strategies for individuals accessing CCEW (Catholic Charities Eastern Washington) Catalyst services.


• Maintain contact and a cooperative relationship with CCEW Housing Sites, neighbors, and perform periodical check-ins each day, making notations in Salesforce


• Document all staff interactions including corrective conversations and notify appropriate leadership.


• Assist in the hiring and supervision of Safety and De-escalation Team Members.


• Perform 1st level screening of applicants in ADP


• Interviewing potential new staff with other members of the leadership team.


• Provide Safety and De-escalation Team Members with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.


• Provide Front Desk procedure, process, and task training to all Catalyst staff so they can provide coverage at the Front Desk as needed and carry out the responsibilities in a competent and professional manner.


• Ensure that all Safety and De-escalation Team Members members receive (at a minimum) Bi