Safety and Loss Prevention Officer

Peregrine Hospitality; Napa (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

SVR Management II LLC is seeking a Loss Prevention Officer to protect guests and staff, patrol hotel premises, and respond to emergencies. You will work to prevent incidents, document events, and coordinate with front desk teams to maintain safety and security standards across the property.

The role requires vigilance, clear reporting, and adherence to FEHA and other applicable laws, with responsibilities covering access control, incident investigation, and guest assistance as situations arise.

Qualifications

• Adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Able to understand and apply complex information from various sources.
• Maintain awareness of legal restrictions and hotel policies.

Responsibilities

• Protect hotel property and guests by patrolling premises.
• Maintain communication with Front Desk and Night Auditor and the lobby area.
• Monitor and review daily activity logs.
• Report incidents clearly and promptly.
• Assist guests during emergencies and with room entry.
• Respond to medical and security incidents.
• Investigate complaints and incidents per hotel protocols.
• Ensure secured areas are monitored and access is restricted to authorized personnel.
• Complete incident/accident reports in a clear and concise manner.

Job description

SALARY RANGE: $21.00-$22.00 per hour. The Loss Prevention Officer is responsible for providing protection and communication with hotel guests and employees. The role is also responsible for patrolling hotel premises to maintain security, detect and report fire, security, and safety hazards and/or violations of the hotels’ rules and regulations.

Primary Responsibilities

• Must adhere to the company’s Service culture - 4 Keys to creating guests for life.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check ID of visitors/employees as necessary.
• Access secured areas for authorized personnel.
• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
• Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
• Assist during medical emergencies.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Investigate complaints and incidents as per the hotels protocols.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Respond to altercations, and investigate.
• Have knowledge of hotel and guestroom locking systems.
• Monitor TV cameras, if applicable.
• Administer First Aid/CPR as necessary.
• Report suspicious activities on property
• Check safety hazards.
• Administer Heimlich Maneuver and or First Aid/CPR as necessary
• Complete Incident/Accident reports in a clear and concise manner.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Perform other duties as required by the Management.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Behaviors

Preferred

• Functional Expert: Considered a thought leader on a subject
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.