Safeguards Enforcement Operations - Child Safety

Horizontal Talent; California (MO); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Job summary

Horizontal Talent is seeking a detail-oriented policy reviewer to identify potential policy concerns by analyzing user interactions and signals. You will apply safeguards workflows and collaborate with policy, strategy, and threat intelligence teams to surface trends and improve classifiers.

The role requires timely updates, responding to customer appeals, and providing surge support for content labeling as needs shift.

Qualifications

• Ability to learn quickly and adapt to changing priorities and processes.
• Strong independent work habits and a proactive approach to daily tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Review user interactions, customer signals, and related content to identify potential policy concerns.
• Apply established safeguards workflows and policy guidelines with accuracy and consistency.
• Partner with strategy, policy, and threat intelligence teams to surface trends, identify gaps, and support classifier improvements.
• Prepare clear weekly updates and reports on operational activity and workflow outcomes.
• Respond to customer communications and appeals related to policy enforcement.
• Provide surge support for review and content labeling as operational needs change.
• Handle cross-functional requests and share timely insights to support team priorities.

Skills

Learn quickly

Independent work

Written and verbal communication

Attention to detail

Cross-team collaboration

Deadline-driven

AI safety interest

Job description

Responsibilities

• Review user interactions, customer signals, and related content to identify potential policy concerns
• Apply established safeguards workflows and policy guidelines with accuracy and consistency
• Partner with strategy, policy, and threat intelligence teams to surface trends, identify gaps, and support classifier improvements
• Prepare clear weekly updates and reports on operational activity and workflow outcomes
• Respond to customer communications and appeals related to policy enforcement
• Provide surge support for review and content labeling as operational needs change
• Handle cross-functional requests and share timely insights to support team priorities

Skills

• Ability to learn quickly and adapt to changing priorities and processes
• Strong independent work habits and a proactive approach to daily tasks
• Excellent written and verbal communication skills
• Strong attention to detail and a systematic approach to reviewing information
• Ability to collaborate effectively with partners across teams
• Consistent focus on meeting deadlines and delivering high-quality work
• Interest in AI safety, responsible technology, and ethical decision-making

Preferred Skills

• Experience supporting content review, policy operations, or trust and safety workflows
• Familiarity with classification, labeling, or escalation processes
• Experience preparing operational reports or summarizing trends for stakeholdersComfort handling sensitive or challenging material with professionalism and care
• Experience working in collaborative environments with shifting priorities

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where different perspectives are valued and respected. We welcome candidates from all backgrounds who are passionate about contributing to a supportive and collaborative environment.

• For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.

The pay range for this role is $80 - $120 per hour based on qualifications and experience.