Safe Haven Day Case Manager

New England Center and Home for Veterans; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

New England Center and Home for Veterans is seeking a Safe Haven Day Case Manager to provide clinical case management and supportive counseling for Veterans in a 25-bed, 24/7 Safe Haven program. The role emphasizes Motivational Interviewing, Harm Reduction, Relapse Prevention, and Trauma-Informed Care, with essential staff duties including safety, service coordination, and discharge planning.

Qualifications include a Bachelor's in a human services field (or equivalent) and 3–5 years in case

Qualifications

• Bachelor's degree in a human services related field or equivalent experience.
• 3-5 years' experience in case management with substance use disorders and mental illness.
• LADC/CADC certification a plus.
• Knowledge of housing first, harm reduction, motivational interviewing, relapse prevention and trauma-informed care.
• Crisis intervention and de-escalation skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Collaborate with program staff and VA Liaison within a 25-bed, 24/7 program.
• Manage caseload of Veterans not yet engaged in abstinence or treatment; connect to services.
• Provide individual supportive counseling using evidence-based methods.
• Maintain safety, manage crises, and coordinate with Operations Staff.
• Assist Veterans toward permanent housing, increased income/benefits, and self-determination.
• Complete biopsychosocial assessments and discharge plans with each Veteran.
• Coordinate with Human Services and Operations staff to provide coordinated services.
• Ensure data collection and documentation deadlines are met.
• Provide community referrals and appointment accompaniment during discharge planning.
• Facilitate rehabilitative and social skills activities.
• Attend department meetings, case conferences, and review boards.
• Perform other duties as assigned.

Skills

Case management

Mental health support

Substance use disorders

Crisis intervention

Communication skills

Education

Bachelor's degree in human services

LADC/CADC certification (plus)

Job description

Position Title: Safe Haven Day Case Manager

Department: Human Services

Supervisor: Director, Low Threshold Programs

Exemption: Non-Exempt

Schedule: Monday-Friday 7AM-3PM

Pay Range: $50-55k

Job Summary

The Safe Haven Program is a 25 bed, 24/7 program for Veterans experiencing homelessness, diagnosed with mental health and/or substance use disorders, who may not be ready to engage in behavioral health treatment. This position will provide clinical case management and (as needed) supportive mental health and substance use disorder counseling to residents with co-occurring disorders. This position employs a variety of evidence-based interventions including Motivational Interviewing, Harm Reduction, Relapse Prevention and Trauma Informed Care to provide client centered services to Veterans. This position is considered "essential staff" and may require working during holidays and/or inclement weather.

Job Responsibilities

• Work in collaboration with other program staff and VA Liaison, work within the low threshold model of service and care, in a 25 bed, 24/7 program.
• Maintain a caseload of Veterans who may not yet be committed to full abstinence or behavioral health treatment. Ensure Veterans are swiftly and proactively connected with the services that will best meet their needs and goals.
• Provide individual supportive counseling, as indicated, utilizing evidence-based interventions such as: Motivational Interviewing, Harm Reduction, Relapse Prevention and Trauma Informed Care.
• Work to maintain safety within the Safe Haven Program and within the Center as needed, manage crisis situations, and intervene with Veterans residents when needed and alerted. Work collaboratively with Operations Staff. Respond and follow up with event reports. Provide oversight of both Low Threshold programs as needed or in cases where one program may not have coverage.
• Work in a collaborative manner with Veterans towards the goals of permanent housing placement, increasing income and benefits and improving self-determination.
• Complete biopsychosocial assessments, integrated service plans and discharge plans in conjunction with each Veteran, which best meets individual needs and program requirements.
• Work in a collaborative manner with Human Services and Operations staff to provide coordinated services.
• Ensure all data collection and documentation deadlines are adhered to.
• Provide community-based referrals to meet the needs of each Veteran during discharge planning to help maintain independent living. Provide appointment accompaniment as needed.
• Facilitate a variety of rehabilitative and social skills activities – psycho-educational groups, discussion groups, games, and physical activities, as needed.
• Attend and actively participate in department, case conferencing, and review board and program meetings as required.
• Provide oversight of both Low Threshold programs as needed or in cases where one program may not have coverage.
• Perform other duties as assigned.

Qualifications

Required Qualifications

• Bachelor's degree in human services related field. Relevant experience may be a substitute in lieu of a degree.
• Three to five years' experience in case management and working with substance use disorders, mental illness and with a diverse population.
• Veteran status a plus.
• LADC of CADC, a plus.
• Knowledge and commitment to evidence-based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.
• Must have knowledge, experience and skills in crisis intervention and de-escalation of potential situations.
• Ability to employ strong clinical judgement while setting firm boundaries.
• Must have strong communication and interpersonal skills.

Essential Functions Of The Job

• Ability to work comfortably with a multicultural, homeless population experiencing complex challenges.
• Ability to develop, implement and maintain sound processes and systems.
• Strong computer and electronic recording keeping skills.
• Ability to maintain professional and personal boundaries.
• Ability to write clear progress notes and integrated services plans.
• Strong written and oral communication skills.
• Ability to work collaboratively with clinical teams, other Center programs and departments.
• Ability to work collaboratively with other Center programs and departments.