Safe Alliance - STRC & SRC Advocate

Ascend Nonprofit Solutions; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Ascend Nonprofit Solutions in Charlotte, NC seeks an Advocate for the Sexual Trauma Resource Center (STRC) & Survivor Resource Center (SRC). You will provide trauma-informed advocacy, conduct intake and assessments, coordinate referrals, and support discharge planning with hospitals and law enforcement.

You will maintain caseloads, supervise interns/volunteers, and participate in community outreach and grant reporting under supervision.

Qualifications

• Requires a trauma-informed, client-centered approach to advocacy.
• Experience in crisis intervention and safety planning is preferred.
• Ability to manage a caseload and coordinate with partners.
• Strong communication and documentation skills are essential.
• Experience in hospital and law enforcement coordination is a plus.

Responsibilities

• Provide intake, assessment, case management, crisis intervention, safety planning, court education, information and referrals.
• Deliver long-term advocacy and case management with clients.
• Provide hospital response as needed and coordinate with partners.
• Accompany victims to hospitals, police, or court during regular or on-call hours.
• Educate clients on protective orders and coordinate with related programs.
• Offer occasional courtroom support and crisis intervention as directed by supervisor.
• Facilitate support groups and maintain client caseloads.
• Supervise volunteers and interns as assigned.

Skills

Trauma-informed

Client-centered

Crisis intervention

Advocacy

Case management

Education

High School Diploma or GED

Job description

Job Description

Work Location: Ascend Nonprofit Solutions

Division/Department: Sexual Trauma Resource Center (STRC) & Survivor Resource Center (SRC)

Reports To: Advocate Supervisor

Supervises: Interns and volunteers as assigned

Employment Status: Full-Time, Non-Exempt

Essential Duties And Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, human trafficking, and child maltreatment through the following responsibilities:

Client Services and Advocacy

• Use a trauma-informed, client-centered approach to provide:
  
  
  
  • Intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals, as applicable.
  
  
  
  


• Act with the client's needs in mind to provide long-term advocacy and case management services to the extent possible.


• Provide hospital response as needed.


• Ensure coordinated client care with key community partners, including onsite support at hospitals and within local law enforcement agencies, as necessary.


• Accompany victims of child and adult sexual abuse, human trafficking, and domestic violence to hospitals, police departments, or court during regular work hours and on-call as needed.


• Educate clients on the protective order process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.


• Provide occasional courtroom support and crisis intervention for clients, as directed by the supervisor.


• Facilitate support groups.


• Maintain a caseload of advocacy clients.

Supervision and Collaboration

• Manage and supervise volunteers and interns as programmatically necessary and as assigned by the supervisor.


• Participate in community multi-disciplinary team meetings where client cases are reviewed and advocate on behalf of clients when appropriate.

Administrative Responsibilities

• Maintain confidential, accurate, and up-to-date client, stakeholder, intern, volunteer, program, and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge, and Paycom.


• Research, write, and manage grant reporting and grantor relationships as assigned by the supervisor.


• Adhere to agency and program procedures related to documentation, Critical Incident Reports, and Client Satisfaction Surveys.


• Participate in Quality Assurance processes.

Stewardship and Community Engagement

• Increase awareness of victimization, prevention, and available resources through public speaking and media requests, as assigned.


• Participate in community meetings and committees as assigned.


• Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.


• Support the agency mission by participating in outreach activities, community meetings, and committees as requested.

Professional Development

• Stay informed of best practices, developments, and trends related to trauma and victimization, including intimate partner violence, sexual violence, human trafficking, and child maltreatment.


• Attend training courses assigned or approved by the supervisor.


• Maintain required licensure and certifications as necessary.


• Perform other duties as assigned to support overall agency effectiveness.

Core Competencies

• Action Oriented / Planning and Organizing


• Adaptability


• Building Trust


• Client Focus


• Technical and Professional Knowledge and Skills


• Time Management

Education and/or Work Experience Requirements

• Required: High School Diploma, GED, or equivalent experience


• Preferred: Experience working with victims or in human services


• Language Preference: Spanish-speaking preferred

Physical Requirements

• Light work, including exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, twist, carry, push, pull, or otherwise move objects, including the human body.


• Ability to perform close vision, distance vision, color vision, depth perception, and focus adjustments necessary for accurate and thorough work.


• Ability to reach, stand, crouch, walk, sit, twist, talk, hear, finger, grasp, and perform repeated motions.


• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


• Employees must have access to reliable transportation to meet job requirements in a timely fashion.


• This position may require work outside typical business hours, as the agency provides services 24/7.