Safari Travel Advisor

EXG Safaris, LLC.; Hermosa Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

EXG Safaris in Hermosa Beach, California, seeks a motivated sales and guest relations person to turn safari dreams into booked trips. You will talk to guests, answer questions, and guide travelers toward the right itinerary with trust and clear next steps.

You will reply to new leads quickly, handle calls, emails, and WhatsApp, follow up daily, maintain clean CRM notes, and collaborate with operations to ensure a seamless guest experience.

Qualifications

• Experience following up with leads and closing sales.
• Excellent written communications.
• Ability to build trust with guests.
• Proficiency using a CRM to track interactions.

Responsibilities

• Reply to new leads fast
• Talk to guests by phone, email, and WhatsApp
• Follow up daily
• Use CRM
• Work with operations

Skills

Follow-up

Clear writing

Guest trust

CRM use

Calm problem solving

Tools

CRM software

Job description

Talk to guests, plan trips, and help turn safari dreams into booked safaris.

Help travelers choose the right safari with trust, care, and clear next steps.

What This Person Does

The job in one line.

Talks to guests, plans trips, answers questions, follows up, and closes sales.

Best Personality Fit

Warm smile, loves helping, good listener, calm under stress, and speaks with joy.

What You Will Do

• Reply to new leads fast
• Talk to guests by phone, email, and WhatsApp
• Follow up daily
• Use CRM
• Work with operations

What You Must Be Good At

• Follow-up
• Clear writing
• Guest trust
• CRM use
• Calm problem solving

What Success Looks Like

• Fast replies
• More booked calls
• Clean CRM notes
• Happy guests
• Strong follow-up

Who Should Not Apply

Do not apply if you hate calls, ignore leads, avoid follow-up, or need to be pushed every day.

Talent Test

Before applying, answer these.

01 A traveler says, "Your safari is too expensive." Write your reply.

02 Write a short WhatsApp message to book a safari call.

03 A lead does not answer the phone. What are your next 3 steps?

04 What questions would you ask before planning a safari?

Role