Sabre Travel Consultant

American Express Global Business Travel; New York (NY); Presencial; USD 39.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Descripción de la vacante

American Express Global Business Travel is seeking a Travel Advisor to advise and arrange corporate travel for individuals and groups, using GDS platforms including Sabre, Apollo, Galileo and Amadeus. You will research options, anticipate traveler needs, and help upsell additional services.

The role supports a 24/7 Traveler Care operation in the United States and requires flexibility for afternoon shifts (12-8pm) and weekends, while ensuring policy compliance and high-quality client service.

Formación

• Excellent client service with proactive traveler needs anticipation.
• Strong knowledge of the travel industry.
• Professional communication and attention to detail.
• Ability to work effectively in a team and accept feedback.
• Commitment to safeguarding traveler information and privacy.

Responsabilidades

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct analysis of travel options and anticipate traveler needs to upsell services.
• Book domestic and international travel across air, rail, and accommodations.
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus); training may be provided.
• Ensure compliance with travel policies and regulatory requirements.
• Provide positive telephone support and handle special requests.
• Collaborate with the team to coach and improve service levels.

Conocimientos

Sabre expertise

Professional communication

Attention to detail

Teamwork

Integrity

Travel industry knowledge

Herramientas

Sabre

Apollo

Galileo

Amadeus

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native SABRE expertise
• Professional communication
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

United States

The US national base salary range for this position is from

$39,200.00 - $72,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!