Remote Travel Consultant -Sabre Experience

American Express Global Business Travel; New York (NY); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform

Job summary

American Express Global Business Travel is seeking a Remote Travel Consultant to join our highly skilled team serving corporate clients across the US. You will advise and arrange travel, analyze options, and proactively anticipate traveler needs, selling added services while ensuring policy compliance and premium service.

We value native Sabre GDS expertise, professional communication, and a customer-centric approach.

Qualifications

• Passion for excellence in client service.
• Strong professional communication skills (written and verbal).
• Attention to detail in every interaction.
• Demonstrates integrity and protects traveler information.
• Solid understanding of the travel industry (business/leisure/airline reservations).
• Ability to collaborate and accept feedback in a team setting.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct analysis and research on options; proactively anticipate traveler needs to sell services.
• Book domestic and international business travel across air, rail, and accommodations.
• Utilize Global Distribution Systems - Sabre.
• Ensure compliance with travel policies, provider policies, and regulations.
• Use positive phone service techniques and fulfill special requests.
• Collaborate within the team to coach, mentor, and improve service levels.

Skills

Client service excellence

Professional communication

Attention to detail

Integrity

Travel industry knowledge

Teamwork

GDS Sabre expertise

Tools

Sabre Sabre GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems - Sabre
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Please be flexible and prepared to work a shift anytime between 8AM to 9PM EST Monday - Friday.

Location

United States

The US national base salary range for this position is from

$39,200.00 - $72,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!