Sabre Cafe Manager & Special Events Support

Marian University; Fond du Lac (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

Marian University is seeking a day-to-day manager for Sabre Café, overseeing front-of-house operations and staff at Fond du Lac, WI. This full-time, non-exempt role emphasizes food service management, safety compliance, and collaboration with the Special Events team for campus events.

You’ll coordinate inventory, scheduling, budgeting, and guest relations while supporting EAA lodging and event setup. Evening/weekend shifts during events may apply.

Qualifications

• High school diploma or GED; degree in Business Administration or Business Management preferred.
• Experience in food or hospitality; managerial experience preferred.
• Must hold a ServSafe license; knowledge of food health and safety regulations required.
• Proven food service management skills and strong organizational, time management, communication and customer service abilities.
• Ability to build effective working relationships and develop team capabilities.
• Strong interpersonal, written and oral communication; public speaking experience.
• Willingness to support Marian University’s Mission and Core Values.

Responsibilities

• Coordinate day-to-day Sabre Café operations and manage inventory, ordering and storage.
• Oversee Sabre Café staff hiring, training and scheduling.
• Assist with budget tracking and financial reporting alongside the Director of Hospitality.
• Support Special Events with focus on EAA campus operations, setup and front-of-house duties.
• Ensure health, safety and sanitation guidelines are followed and equipment is maintained.
• Maintain up-to-date knowledge of menu items and communicate with guests to enhance service.
• Escalate incidents and resolve guest or staff issues promptly.

Skills

ServSafe license

Food service management

Organizational skills

Time management

Communication

Customer service

Public speaking

Interpersonal skills

Team development

Mission alignment

Education

Business Administration or Business Management degree

High school diploma or GED

Job description

Staff Full-time Non Exempt Manual Labor Fond du Lac, WI, US

Salary Range: $20.00 To $22.00 Hourly

FTE: 1.0 (40 hrs./week; 12 months)

Department: Special Events

Reports To: Director of Hospitality

FLSA: Non- Exempt

This position promotes and supports the learning experience of Marian University students by, supporting the day-to-day operations of the Sabre Cafe coffee shop and Special Events. This position is the day-to-day manager on the floor, supporting the Café’s “front of the house” team and troubleshooting issues as they occur. Additionally, this position will support the special events department with a primary focus on EAA campus operations and secondary focus on event set-up, tear-down, and front of house duties.

Essential Functions:

• Coordinate overall day-to-day operations of the Coffee Shop.
• Responsible for managing food and supplies necessary for efficient operations of Sabre Café (i.e., inventory tracking, ordering, storage).
• Assist with administrative duties involving budget tracking reports; reviews financial information such as sales, inventory and costs. Reviews financial information such as sales, inventory and costs with Director of Hospitality.
• Oversee Sabre Café student employment hiring, training and scheduling of staff.
• Respond to guest and community inquires to develop marketing and advertising to enhance and strengthen relationships and services in collaboration with the Director of Hospitality.
• Oversees organization, efficiency and policies pertaining to both office duties and service in Sabre Café.
• Ensure the safe use of equipment and maintaining food prep/service sanitation guidelines; performs daily inspections and periodic audits to check safety of equipment.
• Keeps up to date knowledge of food and beverage items on menu.
• Promotes cooperative effort, team spirit and good morale among employees.
• Documents, investigates, and resolves all employee and guests’ incidents.
• Inspects Sabre Cafe and storage areas to ensure compliance with health and safety regulations.
• Reviews financial information such as sales, inventory and costs.

Special Events Support – 30%

• Manage the EAA booking and lodging system, including entering and maintaining accurate reservation data.
• Prepare and process lodging contracts, ensuring all terms and agreements are documented and signed.
• Monitor availability and update the system to prevent double bookings or overbooking.
• Serve as the primary contact for guests booking through the EAA lodging system.
• Respond promptly to inquiries, reservation changes, and cancellation requests.
• Address and resolve booking conflicts, guest concerns, or special accommodations with professionalism and efficiency.
• Coordinate with campus housing, custodial, and facilities teams to ensure guest rooms and common spaces are prepared.
• Communicate with EAA officials, university partners, and guests to ensure policies and procedures are followed.
• Maintain accurate reports on reservations, occupancy, payments, and issues for departmental leadership.
• Maintain confidentiality of guest and financial records.
• Escalate unresolved disputes or complex issues to the Director of Hospitality as needed.
• Assists with set-up, tear-down, and other support services for all University events, including a) special events to promote the University's external image, b) internal events such as graduations, award dinners, validation, pinning ceremonies, etc. and c) summer conferences such as EAA, CSA Retreat, etc.

Other Responsibility:

• Performs other work-related duties as assigned.
• Seasonal peak workload during EAA AirVenture and similar events.
• Evening and weekend hours may be required during event operations.

Education, Experience, and Skills Required:

• High school diploma or GED with special consideration given to those with additional education. A degree in Business Administration or Business Management is preferred.
• Experience working in the food or hospitality industry. Managerial experience preferred
• Must have a ServSafe license and be aware of regulations concerning food health and safety.
• Proven food service management skills with exemplary organizational, time management, communication, and customer service skills.
• Ability to develop effective working relationships and team development.
• Organizational skills, interpersonal communication skills and public speaking experience.
• Willingness to support the Mission and Core Values of the College.
• Strong organizational, planning, written, listening and oral communication, interpersonal, computer and time management skills.

Preferred Education, Education, Experience and Skills:

• A degree in Business Administration or Business Management is preferred.
• 3-5 years working in the hospitality industry. Managerial experience preferred

EOE/Minorities/Females/Vet/Disabled

Transforming lives through academic excellence, innovation and leadership. Marian University is a community committed to learning, dedicated to service and social justice, and joined together by spiritual traditions.

Any offer of employment will be contingent upon the receipt of criminal background and reference check information; and the determination that the candidate remains eligible and suitable for employment.