Food Service Manager

University of Wisconsin - Milwaukee; Milwaukee (WI); On-site; USD 65,000 - 70,000; Full time

Job summary

University of Wisconsin - Milwaukee is seeking a Food Service Manager to oversee Cambridge Commons dining operations, supervise full-time, part-time, and student staff, and ensure adherence to food quality, handling, and sanitation standards.

The role plans, coordinates, and delivers all food and related activities for events, manages front-of-house service, inventory, budgets, and system operations, reporting to the Associate Director of Residential Dining Services.

Qualifications

• Associate's degree or equivalent education and/or work experience.
• Three (3) years' experience in a variety of foodservice operations.
• Valid Driver's License.

Responsibilities

• Operations Management: Establish operating and staff schedules for all units.
• Operations Management: Oversee daily floor operations to meet changing demands.
• Operations Management: Direct staff on policies to ensure safe food quality and sanitation.
• Operations Management: Manage payroll, budgeting, billing, and inventory reports.
• Staff Onboarding, Training, and Development: Coach and mentor staff for engagement and growth.
• Staff Onboarding, Training, and Development: Set performance expectations and provide instruction.
• Staff Onboarding, Training, and Development: Schedule and assign kitchen cleaner tasks.
• Staff Onboarding, Training, and Development: Recruit, hire, develop, and discipline as needed.
• Consistent and Outstanding Customer Service: Gather customer feedback and respond to surveys.
• Consistent and Outstanding Customer Service: Inform leadership about issues and actions.
• Consistent and Outstanding Customer Service: Ensure adherence to standards and policies.
• Consistent and Outstanding Customer Service: Support marketing, advertising, and special events.
• Administrative Duties: Create financial and related reports.
• Administrative Duties: Monitor food and labor records and ensure transaction accuracy.
• Administrative Duties: Lead vendor and health department reviews.

Skills

Foodservice operations

Staff supervision

Payroll & budgeting

Customer service

Education

Associate's degree or equivalent education and/or work experience

Three (3) years' experience in foodservice operations

Valid Driver's License

Job description

Food Service Manager

Milwaukee, WI

Full Time

JR10013312

Position Title: Food Service Manager

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Food Service Manager

Job Duties:

Under the general direction of the Associate Director of Residential Dining Services, UW-Milwaukee's Dining and Retail Services Department is hiring a dynamic and team-focused Food Service Manager.

This position oversees food service operations for the dining facilities in Cambridge Commons, supervises full time, part time, and student staff, and facilitates adherence to Dining food quality, handling, and sanitation procedures.

The Food Service Manager in Cambridge Commons is responsible for the planning, coordinating, service, and delivery of all food and all related activities for these operations and special events. This position has overall responsibility for front-of-the-house final food preparation, food distribution, operation systems and registers, and monitoring unit inventory and budgets.

Key Job Responsibilities:

Operations Management 40%

• Establish operating and staff schedules for all units.


• Effectively oversee daily floor operations to meet the ever-changing demands and needs of the unit.


• Plans and directs staff implementation of operating policies and procedures to ensure adherence to safe food quality, handling, and sanitation processes and procedures.


• Performs duties, including payroll, budgeting, billing, and sales, register, product movement, attendance, and equipment maintenance reports.

Staff Onboarding, Training, and Development 25%

• Coach, lead and mentor staff to help them maximize their potential by creating an environment that provides motivation, participation, and opportunities for employee engagement.


• Provides leadership to employees, sets performance expectations, communicates specific instructions, and teaches procedures, with appropriate follow-through.


• Assists with oversight of kitchen cleaner staff, including scheduling and assigning tasks.


• Recruit, hire, develop, and discipline as needed

Consistent and Outstanding Customer Service 20%

• Solicits and responds to information from customers; responds to online and other surveys.


• Informs leadership about customer service issues and follow-up actions.


• Ensures consistency and quality; oversees adherence to standards, policies, and procedures.


• Assists in the planning and implementation of marketing, advertising, and special functions.

Administrative Duties 15%

• Creates required financial and related reports.


• Monitors food and labor records and review financial transactions to ensure accuracy.


• Leads departmental walkthroughs with vendors, health departments, facilities, and other supportive reviews of programs and services.

Department: Dining and Retail Services is a self-operated dining venture on campus with a $18 million operating budget. The department has three facilities that provide food services across campus, retail offerings in the Student Union including catering unit, Grind coffee locations, convenience stores, and concessions operations. The department includes a dynamic management team and about fifty resolute permanent staff. Our department includes over three hundred student employees in all areas of our operations.

Compensation: 65,000 - 70,000 Annually

Required Qualifications:

• Associate\'s degree or equivalent education and/or work experience

• Three (3) years\' experience in a variety of foodservice operations (examples: cafeterias, catering, fast food, convenience services, food courts, concessions)

• Valid Driver\'s License and ability to qualify to drive state vehicles.

Preferred Qualifications:

• Three (3) years\' full time management experience in foodservice operations

• Experience with institutional food sourcing, inventory control and purchasing

• Experience with menu management and Point of Sale software systems

• Experience managing food, labor, and supply budgets

• Experience with standardized recipe and menu development

• ServSafe certification or equivalent state certification

• Two (2) years of full-time food service management experience in a University/College or similar setting

• Successful completion of State of Wisconsin Restaurant Manager Certification

• Bachelor\'s degree or equivalent in a culinary related field

How to Apply:

Interested applicants are required to apply online and provide BOTH cover letter and resume addressing your professional level work experience as it relates to all required and preferred qualifications.

Applicants must complete all required fields and attach all required documents prior to submitting the online application. In instances where the Search and Screen Committee is unable to ascertain from the candidates\' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications.

Finalist candidates(s) will be asked to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

This is a continuous recruitment with an initial review date of 08/07/2026. To ensure consideration, applications must be submitted by 08/06/2026. Applications submitted after 08/06/2026 may not be reviewed.

Contact Information: Questions can be directed to Amy Rehfeldt ([e-mail])

Reasonable Accommodations Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials UWM is a State agency and subject to Wisconsin\'s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin\'s Open Records law. In certain circumstances, the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act) For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM\'s Dean of Students Office, Student Union 345 at [phone] for a paper copy.

Employment Authorization In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

To apply, visit https://wisconsin.wd1.myworkdayjobs.com/en-US/UW_Milwaukee/job/Milwaukee-WI/Food-Service-Manager_JR10013312

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