SaaSOps Engineer — Remote Production Platform Lead
CXT Software
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Benefits offered by this job
Job summary
CXT Software seeks a SaaSOps Engineer to own a production SaaS platform across Azure first and AWS second, writing infrastructure code, building pipelines, and leading incident RCA after outages. You will collaborate daily with Engineering, Support, and Security using Terraform, GitHub Actions, Grafana Cloud, Azure Monitor, Application Insights, CloudWatch, incident.io, Jira, and Confluence.
Reporting to the Director of SaaSOps, you will shape how the platform is built, changed, and monitored,
Qualifications
- 5+ years as a cloud engineer with Azure/AWS production workloads.
- Terraform CI/CD pipelines implementation.
- PowerShell automation in production.
- Windows Server and SQL Server production experience.
- On-call experience with incident RCA writing.
Responsibilities
- Build and modify Azure and AWS infrastructure in Terraform.
- Maintain GitHub Actions pipelines for deployments.
- Provision, upgrade, and tear down customer environments.
- Operate Windows Server and SQL Server estates; patching, backups, performance.
- Automate repeat operational work in PowerShell.
- Carry on-call: respond to incidents, fix root causes, and write RCA.
- Enforce least-privilege access; collect SOC 2 evidence; keep runbooks current.
Skills
Tools
Job description
CXT Software seeks a SaaSOps Engineer to own a production SaaS platform across Azure first and AWS second, writing infrastructure code, building pipelines, and leading incident RCA after outages. You will collaborate daily with Engineering, Support, and Security using Terraform, GitHub Actions, Grafana Cloud, Azure Monitor, Application Insights, CloudWatch, incident.io, Jira, and Confluence.
Reporting to the Director of SaaSOps, you will shape how the platform is built, changed, and monitored,
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