SaaS Systems Analyst - Corporate

Westland Real Estate Group; Long Beach (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Westland Real Estate Group seeks a SaaS Systems Analyst to optimize the company’s SaaS portfolio, including Google Products, Entrata, LoanPro, BigQuery and more. You will configure applications, manage access, monitor performance, and drive data-driven improvements in a corporate-hybrid setting.

Join a Long Beach-based team that emphasizes security, data integrity, and collaboration across IT and business units.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Proficiency with SaaS support concepts and experience with a variety of applications.
• Strong analytical skills with the ability to find technological solutions to business problems.
• Excellent organizational and time management skills with the ability to manage multiple tasks simultaneously.
• Detail-oriented with a focus on accuracy and data integrity.
• Ability to transfer and transform data to suit business needs.
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills with the ability to identify and resolve issues using technology and data analysis.
• Advanced spreadsheet proficiency (e.g., complex formulas, data manipulation, pivot tables, data validation).
• Proven track record in root-cause analysis, system QA testing, and technical diagnostics.
• Ability to analyze system configurations and workflows from limited visual context.

Responsibilities

• Application configuration and administration: Setting up and managing user accounts and permissions within SaaS applications.
• Monitoring and troubleshooting: Actively monitoring SaaS application performance and identifying potential issues; analyze usage data.
• Security and compliance: Implementing security policies and ensuring regulatory compliance; manage SSO and licensing.
• Integration management: Integrating SaaS applications with internal systems and managing APIs.
• Help Desk Ticket Resolution: Training users and resolving issues; creating documentation.
• Reporting and analysis: Generating and presenting SaaS usage and cost reports; provide insights to stakeholders.

Skills

SaaS concepts

Analytical skills

Time management

Data integrity

Data transformation

Cross-functional teamwork

Problem solving

Excel skills

Root-cause analysis

QA testing

Education

Bachelor's degree in related field

Tools

Entrata

LoanPro

BigQuery

RingCentral

Stonly

Job description

Position:SaaS Systems Analyst - Corporate

Location: Long Beach, CA

Remote Status: Hybrid

Job Id:1753

# of Openings:1

Job Title: SaaS Systems Analyst

Location: Corporate/Hybrid (preferred) OR Remote
Pay Scale: $70,000 - $90,000

Company Overview

Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX.
Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our company values are Family, Opportunity, Commitment and Results. Come and join the Westland. team where growth is key!
Position Brief:
The SaaS Systems Analyst plays an integral role as part of the TechOps IT Team. They are responsible for overseeing and optimizing the organization's use of Software-as-a-Service (SaaS) applications including but not limited to: Google Products, Entrata, LoanPro, BigQuery, Glide, RingCentral, Stonly, AI tools, and more. The SaaS Systems Analyst is responsible for managing and configuring a company's SaaS applications, including tasks such as user access control, permissioning, application configuration, monitoring performance, troubleshooting issues, integrating with other systems, audits, and ensuring security compliance across the SaaS portfolio.

Requirements

• Bachelor's degree in a related field or equivalent experience
• Proficiency with SaaS support concepts and experience with a variety of applications.
• Strong analytical skills with the ability to find technological solutions to business problems
• Excellent organizational and time management skills with the ability to manage multiple tasks simultaneously
• Detail-oriented with a focus on accuracy and data integrity
• Ability to transfer and transform data to suit business needs
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams
• Strong problem-solving skills with the ability to identify and resolve issues using technology and data analysis
• Advanced spreadsheet proficiency (e.g., complex formulas, data manipulation, pivot tables, data validation).
• Proven track record in root-cause analysis, system QA testing, and technical diagnostics.
• Ability to analyze system configurations and workflows from limited visual context (e.g., screenshots, user bug reports).

Job Duties and Responsibilities

Application configuration and administration:

• Setting up and managing user accounts and permissions within SaaS applications.
• Configuring application settings, features, and integrations according to business needs.
• Managing data within SaaS applications, including data migration and backups.

Monitoring and troubleshooting:

• Actively monitoring SaaS application performance and identifying potential issues
• Troubleshooting user-reported problems and resolving technical issues within SaaS applications
• Analyzing usage data to identify areas for optimization and improvement
• Perform end-to-end root-cause analysis on complex configuration issues, logic errors, and integration failures across SaaS platforms.
• Replicate reported user bugs, isolate settings discrepancies, and write detailed bug tickets for vendor engineering teams

Security and compliance:

• Implementing and maintaining security policies for SaaS applications, including access controls and data encryption
• Ensuring compliance with relevant regulations and industry standards regarding data privacy and security
• Integration management:
• Integrating SaaS applications with other internal systems and platforms using APIs or other methods
• Managing single sign-on (SSO) configurations for seamless user access across multiple SaaS applications
• Communicating with SaaS vendors regarding updates, feature requests, and support issues
• Communicate licensing agreements and subscription renewals to management for evaluation and negotiation.
• Analyzing SaaS usage data to identify potential cost savings and optimize licensing
• Identifying redundant subscriptions and managing license usage to reduce costs

Help Desk Ticket Resolution:

• This includes providing training and support to end-users, developing user documentation and guides, assisting with troubleshooting and issue resolution.
• This involves responding to and resolving SaaS application issues and outages, troubleshooting technical problems, identifying root causes, documentation, and escalating critical issues to the appropriate teams.

Reporting and analysis:

• Generating reports on SaaS usage, performance metrics, and cost trends
• Presenting findings to stakeholders and recommending improvements
• Communicating with stakeholders about their data needs, extracting from the appropriate SaaS applications and formatting reports for usability.
• Assisting users in creating templates and tools to efficiently and effectively make use of the SaaS data.
• Extract raw data from platforms (Entrata, LoanPro, etc.) and build clean, structured spreadsheets and tools for stakeholder usability.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is predominantly required to sit and engage in work on a computer for extended periods. The employee is frequently required to:

• Use hands and fingers to type, handle, or feel objects, tools, or controls.
• Operate a computer, keyboard, mouse, and other standard office equipment.
• Talk and hear to effectively communicate with colleagues, stakeholders, and vendors, both in person and via phone or video conference.
• Possess specific vision abilities, including close vision and the ability to adjust focus, due to extensive use of computer screens.
• Occasionally stand, walk, or lift and/or move light office items, such as files or a laptop, up to 15 pounds.

Work Environment

The work environment is a typical indoor, climate-controlled corporate office setting. The noise level in the work environment is usually moderate, consistent with a standard office with computers, printers, and collaborative conversations. This role does not require regular exposure to outdoor elements or property-specific environments. While the position is primarily based at the corporate headquarters, occasional travel to other company offices or for training may be required.

Important Disclaimers

• Other Duties as Assigned: This job description is not exhaustive and may not cover every task or duty. The employee may be required to perform other duties not explicitly listed as needed by the business. This provides flexibility for the employer.
• At-Will Employment Statement: Employment with Westland Real Estate Group is "at-will," meaning that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause or notice.
• Equal Opportunity Employer (EOE) Statement: Westland Real Estate Group is an Equal Opportunity Employer and is committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
• ADA Compliance Statement: We comply with all applicable provisions of the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship.
• Job Description is Not a Contract: This job description is a summary of duties and responsibilities and does not constitute an employment contract.