Client-Facing Enterprise Software Support Specialist

National-Information-Solutions-Cooperative-; Bismarck (ND); On-site; USD 48,000 - 70,000; Full time

Job summary

NISC seeks a motivated professional to support Members/Customers in using NISC applications, providing problem-solving and training. This role reports to a Support Team Lead and collaborates with software engineers to resolve issues and improve customer outcomes.

The ideal candidate has 1–5 years of product usage or support experience, strong communication, and a willingness to travel to customer sites as needed.

Qualifications

• Provides superior customer support to internal and external customers in all encounters.
• Assists customers in all aspects of application support including problem solving, training, and on-going support.
• Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.

Responsibilities

• Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set.
• May develop and deliver training to coworkers as assigned.
• May prepare materials and deliver National IT Learning Center classes.

Education

Bachelor's Degree in a business-related field

Job description

NISC seeks a motivated professional to support Members/Customers in using NISC applications, providing problem-solving and training. This role reports to a Support Team Lead and collaborates with software engineers to resolve issues and improve customer outcomes.

The ideal candidate has 1–5 years of product usage or support experience, strong communication, and a willingness to travel to customer sites as needed.