SaaS Support & Solutions Specialist (Remote)

Sendoso; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Plans

Take-What-You-Need Time Off

Lifestyle Spending Account

401(k) Plan

Volunteer Time Off

Birthday Time Off

Generous parental leave benefits

Access to Employee Assistance Programs

Job summary

Sendoso is seeking a Customer Support Specialist to be the first point of contact for customers, providing responsive and empathetic support across live chats and email tickets.

You will work with Product and Engineering to diagnose issues, create Help Center content, and help customers maximize value from Sendoso’s features. A SaaS support background and strong communication skills are essential, with a fixed US-friendly shift and remote-first culture.

Qualifications

• 1+ years of experience interacting with customers via email, chat, and phone.
• Experience in a SaaS support environment is required.
• Strong written and verbal communication skills.

Responsibilities

• Respond to live chats and email tickets promptly and accurately.
• Create and maintain Help Center content for feature releases.
• Troubleshoot a wide range of customer issues and document root causes.
• Collaborate with Product, Engineering, and cross-functional teams to resolve complex problems.
• Identify opportunities to help customers derive more value from Sendoso’s features.

Skills

Customer support

SaaS experience

Troubleshooting

Communication skills

Critical thinking

Job description

Sendoso is seeking a Customer Support Specialist to be the first point of contact for customers, providing responsive and empathetic support across live chats and email tickets.

You will work with Product and Engineering to diagnose issues, create Help Center content, and help customers maximize value from Sendoso’s features. A SaaS support background and strong communication skills are essential, with a fixed US-friendly shift and remote-first culture.