SaaS Support & Enablement Specialist

Trinnex; United States; Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Trinnex is seeking a technically savvy SaaS Technical Support Analyst to join our growing team in the United States. You will act as a trusted product expert, helping customers maximize value through responsive technical support, troubleshooting, and issue resolution.

You will partner with Product, Engineering, Sales, and Customer Success to resolve challenges, create knowledge base content, and support training initiatives to drive adoption and retention.

Qualifications

• 2 years of related experience.

Responsabilités

• Serve as the primary point of contact for customer technical support requests through Zendesk.
• Troubleshoot SaaS platform issues, investigate bugs, and deliver timely resolutions.
• Escalate and track issues with Engineering and Product teams; communicate status to customers.

Connaissances

B2B SaaS support

Zendesk

Azure DevOps

Technical troubleshooting

API fundamentals

Clear communication

Outils

Zendesk

Azure DevOps

Description du poste

Trinnex is seeking a technically savvy SaaS Technical Support Analyst to join our growing team in the United States. You will act as a trusted product expert, helping customers maximize value through responsive technical support, troubleshooting, and issue resolution.

You will partner with Product, Engineering, Sales, and Customer Success to resolve challenges, create knowledge base content, and support training initiatives to drive adoption and retention.