SaaS Production Support Engineer — Remote & Kubernetes

Grasshopper Labs; Northern (KY); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Grasshopper Labs is seeking a hands-on Production Support Engineer to join our SaaS operations team. You will monitor, maintain, and support production environments including web servers, databases, and mobile apps to maximize reliability and performance.

You will collaborate with development, DevOps, and customer success teams to proactively identify issues, maintain client configurations, and ensure smooth day-to-day operations of our SaaS platform.

Qualifications

• 3+ years of experience in Production Support, Site Reliability, or DevOps within a SaaS environment.
• Proficient with Linux environments, Kubernetes, and Docker.
• Familiar with Node.js apps, React frontends, and Flutter mobile apps.
• Experience monitoring and supporting databases (MongoDB, PostgreSQL).
• Hands-on experience with logging/monitoring tools (ELK, Grafana, Datadog, Prometheus).
• Strong troubleshooting, calm incident handling, and clear communication.

Responsabilités

• Monitor and maintain production systems across web, backend, and mobile platforms.
• Oversee and troubleshoot apps in Kubernetes clusters.
• Track database health and performance metrics; address anomalies.
• Configure and manage client environments via internal back-office tools.
• Collaborate with Node.js and React teams to investigate production issues and deploy fixes.
• Support cross-platform mobile apps built in Flutter for uptime.

Connaissances

Troubleshooting

Incident handling

Communication

Attention to detail

Outils

Kubernetes

Docker

Node.js

React

Flutter

MongoDB

PostgreSQL

ELK

Grafana

Datadog

Prometheus

AWS

GCP

Azure

CI/CD

Description du poste

Grasshopper Labs is seeking a hands-on Production Support Engineer to join our SaaS operations team. You will monitor, maintain, and support production environments including web servers, databases, and mobile apps to maximize reliability and performance.

You will collaborate with development, DevOps, and customer success teams to proactively identify issues, maintain client configurations, and ensure smooth day-to-day operations of our SaaS platform.