SaaS Platform Administrator (Hybrid—1 Remote Day/Week)

Express Employment International; Oklahoma City (OK); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Express Employment International in Oklahoma City seeks a SaaS Administrator to own day-to-day operations of enterprise platforms, including configuration, security, and reliability supporting critical business processes.

You will partner with business owners, technology, security, and vendors to translate requirements into scalable configurations, manage access, releases, and documentation. The role features a four-day in‑office schedule with one remote day per week.

Qualifications

• Bachelor’s degree in a related field preferred.
• Five (5) years’ experience administering or supporting enterprise SaaS platforms required.
• Five (5) years’ experience with business workflows and correlating those into platform functionality

Responsibilities

• Configure and maintain SaaS platforms: manage settings, workflows, roles, permissions, notifications.
• Serve as the primary platform expert: maintain knowledge of capabilities, configurations, data flows, and dependencies.
• Administer user access: provision and maintain access per requests and standards; support access reviews.
• Manage the release lifecycle: assess vendor releases, document impacts, coordinate approvals, implement configurations.
• Troubleshoot production issues: root-cause analysis, fixes, and escalation as needed.
• Collaborate with stakeholders to clarify requirements and recommend configurations.
• Maintain the platform backlog with priorities and acceptance criteria.
• Coordinate with SaaS vendors on defects, releases, and support cases.
• Monitor platform health and license utilization; escalate risks promptly.
• Keep documentation current: runbooks, knowledge articles, release notes.
• Support audit, security, continuity, and disaster-recovery needs.
• Drive continuous improvement to standardize and automate administration.
• Share knowledge and provide hands-on support to users and teams.

Skills

SaaS administration

Business workflows

Troubleshooting

Communication skills

Documentation

Stakeholder collaboration

Change management

Governance

Education

Bachelor’s degree in business/IT/engineering

Tools

Azure DevOps

Jira

Job description

Express Employment International in Oklahoma City seeks a SaaS Administrator to own day-to-day operations of enterprise platforms, including configuration, security, and reliability supporting critical business processes.

You will partner with business owners, technology, security, and vendors to translate requirements into scalable configurations, manage access, releases, and documentation. The role features a four-day in‑office schedule with one remote day per week.