SaaS Administrator

Express Employment International; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Express Employment International in Oklahoma City seeks a SaaS Administrator to own day-to-day operations of enterprise platforms, including configuration, security, and reliability supporting critical business processes.

You will partner with business owners, technology, security, and vendors to translate requirements into scalable configurations, manage access, releases, and documentation. The role features a four-day in‑office schedule with one remote day per week.

Qualifications

• Bachelor’s degree in a related field preferred.
• Five (5) years’ experience administering or supporting enterprise SaaS platforms required.
• Five (5) years’ experience with business workflows and correlating those into platform functionality

Responsibilities

• Configure and maintain SaaS platforms: manage settings, workflows, roles, permissions, notifications.
• Serve as the primary platform expert: maintain knowledge of capabilities, configurations, data flows, and dependencies.
• Administer user access: provision and maintain access per requests and standards; support access reviews.
• Manage the release lifecycle: assess vendor releases, document impacts, coordinate approvals, implement configurations.
• Troubleshoot production issues: root-cause analysis, fixes, and escalation as needed.
• Collaborate with stakeholders to clarify requirements and recommend configurations.
• Maintain the platform backlog with priorities and acceptance criteria.
• Coordinate with SaaS vendors on defects, releases, and support cases.
• Monitor platform health and license utilization; escalate risks promptly.
• Keep documentation current: runbooks, knowledge articles, release notes.
• Support audit, security, continuity, and disaster-recovery needs.
• Drive continuous improvement to standardize and automate administration.
• Share knowledge and provide hands-on support to users and teams.

Skills

SaaS administration

Business workflows

Troubleshooting

Communication skills

Documentation

Stakeholder collaboration

Change management

Governance

Education

Bachelor’s degree in business/IT/engineering

Tools

Azure DevOps

Jira

Job description

Job Details

Job Location: Corporate Headquarters - Oklahoma City, OK 73162

Own the day-to-day excellence of assigned enterprise SaaS platforms. As SaaS Administrator, you will serve as the primary platform expert—responsible for administration, configuration, security, reliability, and ongoing support of the applications that power critical business processes.

You will maintain deep knowledge of each platform’s capabilities while fully understanding the business workflows, users, data, integrations, and operational dependencies it supports. Working closely with business owners, Business Architecture, Technology, Security, support teams, and external vendors, you will translate approved requirements into scalable, well-controlled, and supportable configurations.

Your responsibilities span the full operational lifecycle: implementing approved changes, managing roles and permissions, supporting releases and testing, troubleshooting production issues, monitoring platform health, assessing vendor releases, resolving defects and support cases, and keeping documentation accurate and current.

You will also support access reviews, audit and compliance needs, business continuity activities, and the maintenance of strong administrative controls.

Beyond daily administration, you will actively look for ways to simplify processes, standardize configurations, improve the user experience, reduce manual effort, and unlock greater value from existing platform capabilities.

Express Employment International believes in the value of in-person collaboration to support teamwork, creativity and connection. Employees in this position are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

RESPONSIBILITIES

• Configure and maintain assigned SaaS platforms: Manage system settings, workflows, business rules, roles, permissions, notifications, and other administrative functions to keep platforms reliable and well-controlled
• Serve as the primary platform expert: Develop and maintain deep knowledge of platform capabilities, configurations, integrations, data flows, dependencies, and the business process each platform supports
• Administer user access: Provision and maintain access in accordance with approved requests and access-control standards; support periodic access reviews and retain clear evidence of changes
• Manage the release lifecycle: Assess vendor releases and platform changes, document impacts, coordinate approvals, implement approved configurations, and support testing, deployment, and post-release validation
• Troubleshoot and resolve production issues: Triage problems, perform root-cause analysis, implement configuration-based fixes, and escal
• Partner with business stakeholders: Work with business owners and Business Architecture to clarify requirements, evaluate platform options, and recommend practical, well-governed configuration approaches
• Maintain the platform backlog: Refine backlog items, acceptance criteria, dependencies, and priorities in collaboration with business owners and delivery teams
• Coordinate with SaaS vendors: Manage defects, enhancements, releases, service performance, and support cases; track items through to resolution
• Monitor platform health: Oversee scheduled jobs, integrations, license utilization, and administrative alerts; escalat material risks or service degradation promptly
• Keep documentation current and usable: Maintain accurate configuration records, access models, runbooks, knowledge articles, release notes, and decision logs
• Support compliance and continuity activities: Provide platform information and evidence for audit, security, privacy, business continuity, and disaster-recovery requests
• Drive continuous improvement: Identify opportunities to standardize, simplify, automate, and enhance both platform administration and the business processes it supports
• Share knowledge and support others: Provide guidance, knowledge transfer, and hands‑on support to users, process owners, support teams, and fellow administrator

EDUCATION & EXPERIENCE QUALIFICATIONS

• Bachelor’s degree in Business, IT, Engineering, Organizational Leadership, or related field preferred
• Five (5) years’ experience administering or supporting enterprise SaaS platforms required
• Five (5) years’ experience with business workflows and correlating those into platform functionality
• Five (5) years’ experience with Azure DevOps, Jira, or similar work management tools preferred

KNOWLEDGE, SKILLS, OR ABILITIES

• Solid practical knowledge of SaaS administration, configuration, release management, production support, access control, and governance practices
• Ability to understand business workflows and translate approved requirements into scalable, well‑controlled, and supportable platform configurations
• Strong troubleshooting and analytical skills while being skilled at root‑cause analysis, critical thinking, and resolving complex platform issues
• Sound judgment when evaluating configuration changes for operational impact, dependencies, risk, security, and user experience
• Strong organizational skills and attention to detail; able to manage multiple platforms, requests, incidents, releases, and competing priorities effectively
• Clear written and verbal communication skills, including the ability to explain technical concepts clearly to non‑technical stakeholders
• Proven ability to build effective working relationships across business, technology, security, support, vendor, and delivery teams
• Commitment to disciplined documentation, change control, data protection, least‑privilege access, continuous improvement, and knowledge sharing

At Express, we celebrate what makes you,you. We value diverse backgrounds, perspectives, and talents—because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you.

Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry‑leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and NewZealand.

Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world‑class support, training, and strategic guidance through a unified global network.

Ourmissionis to professionally market and provide quality human resource solutions through an international franchising network—benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.

Ourvisionis simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.