SaaS Platform Administrator

RiseIT Solutions; Princeton (NJ); On-site; USD 87,300 - 106,700; Full time

Job summary

A technology company in Princeton, NJ is seeking a SaaS Platform Administrator to support and maintain their Employee Health System. This role involves configuring applications, troubleshooting technical issues, and serving as the main contact for departments using the system. Candidates should have a Bachelor's degree and at least 3 years of experience with SaaS applications and database management. Strong analytical and communication skills are essential. The position offers a competitive salary of $97K+ per year.

Qualifications

• 3+ years of experience implementing and maintaining SaaS applications.
• Experience in applying software updates and coordinating application testing.
• Strong analytical skills to translate business needs into operational requirements.

Responsibilities

• Configure application settings based on business needs.
• Serve as a technical expert for the Employee Health System.
• Maintain the service in ServiceNow and respond to incidents.

Skills

SaaS applications

Database management

Analytical skills

SQL

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Title: SaaS Platform Administrator- 14956

Location: Princeton, NJ (100% onsite) 08540

Rate: $97K+ per year

Responsibilities

Platform Support and Integrations (50%)

• Configure the application to meet business needs and policies.
• Configure existing and new user permissions.
• Set up and maintain integrations between other systems.
• Perform system upgrade and coordinate user testing.
• Troubleshoots and resolves technical problems with the Employee Health System to include application, integration, and data issues.
• Create and maintain required documentation for policy procedure and root cause analysis for any reported issues.

Customer Support and Product Ownership (30%)

• Serve as technical subject matter expert for the Employee Health System.
• Serve as primary technical liaison with application vendors', technical resources and other technology partners as necessary.
• Serve as primary contact with all departments that will use the Employee Health System.
• Maintain the service in ServiceNow including but not limited to knowledge base articles, responding to incidents, attending post implementation reviews and CAB meetings.
• Staying abreast of product roadmaps.
• Work with the vendors’ ticketing system to report issues or questions we might have.
• Advocate on behalf of the client and its business office on product development, security and accessibility.
• Disseminate information to user community relating to both service impact and new feature functionality
• Coordinate activities relating to University’s Employee Health System and the user community

Essential Qualifications

• Minimum of 3+ years of experience implementing and maintaining SaaS applications, databases, and integrations
• Demonstrated experience in applying software updates and coordinating application testing.
• Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements.
• Proven ability to communicate clearly both in writing and verbally with staff at all levels of the organization.
• Ability to build strong relationships with technical colleagues and campus customers with varying levels of technical understanding
• Demonstrated strong analytical and problem-solving skills
• Ability to work independently as well as with a team
• Ability to successfully engage in multiple initiatives simultaneously
• Ability to learn effectively and meet deadlines
• Ability to understand both the functional and technical sides of the application
• Strong administrative and organizational skills
• Understand data and security governance.
• SQL experience
• Education: Bachelor's degree or equivalent, related experience

Preferred Qualifications

• Work experience in University related Health systems
• Security Administration
• Experience working in higher education supporting campus constituents