SaaS Onboarding & Migration Intern

Sign In Solutions | Visitor Management System; Saint Petersburg (FL); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Sign In Solutions | Visitor Management System in St. Petersburg is offering four fixed-term internships on our Customer Migration & Onboarding team. The roles are hybrid, based in our St. Peters­burg office, with up to 30 hours per week until 31 December 2026.

You will work with customers during migrations, help with onboarding, and learn about SaaS, customer success, and operations. This is a hands-on opportunity to gain real-world experience alongside experienced professionals.

Qualifications

• Strong communication with customers via Zoom, chat, and email.
• High empathy and a customer-first mindset.
• Organized and detail-oriented; able to follow processes while handling multiple customers.

Responsibilities

• Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes.
• Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform.
• Facilitate customer-facing product knowledge sessions to drive adoption and scale onboarding.
• Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed.
• Troubleshoot common issues and help customers navigate workflows and features.
• Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience.
• Help document common questions, edge cases, and feedback to improve onboarding and migration processes.
• Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform.

Skills

Communication

Empathy

Organized

Problem solving

Documentation

Onboarding

Job description

Sign In Solutions | Visitor Management System in St. Petersburg is offering four fixed-term internships on our Customer Migration & Onboarding team. The roles are hybrid, based in our St. Peters­burg office, with up to 30 hours per week until 31 December 2026.

You will work with customers during migrations, help with onboarding, and learn about SaaS, customer success, and operations. This is a hands-on opportunity to gain real-world experience alongside experienced professionals.