SaaS Delivery & Tech Programs Lead

Federato Technologies; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Federato Technologies is an AI-native platform enhancing the insurance policy lifecycle. We are seeking a results-driven Program Manager to lead customer implementations from kickoff to post-implementation.

You will own plans, manage risks, and drive cross-functional execution across technical teams and product groups. Ideal candidates bring SaaS delivery experience for B2B customers, strong discovery and scope definition skills, and a track record of reducing manual effort through automation.

Qualifications

• B.S. in Computer Science or related technical discipline, or equivalent experience.
• 6+ years of technical product or program management experience.
• Experience owning SaaS implementation or delivery.
• Discovery experience gathering requirements and defining scope.
• Project management skills leading SaaS implementations with B2B customers.
• Operating autonomously across multiple teams with critical thinking.
• Process definition, communication, and cross-team coordination experience.
• Analytical and problem-solving experience with complex systems.

Responsibilities

• Lead aligned program teams to deliver customer implementations on time with quality
• Own project plans and communicate program status, issues, and risks to stakeholders
• Define and track key metrics and quality indicators; drive cross-functional execution
• Partner with cross-functional teams across technical analysis through post-implementation
• Drive process improvements, including reducing manual effort through automation
• Identify and communicate product improvements to product engineering leaders

Skills

Program management

SaaS implementations

Cross-functional collaboration

Requirements gathering

Analytical thinking

Autonomous work

Process definition

Education

B.S. in Computer Science or related technical discipline

Job description

Federato Technologies is an AI-native platform enhancing the insurance policy lifecycle. We are seeking a results-driven Program Manager to lead customer implementations from kickoff to post-implementation.

You will own plans, manage risks, and drive cross-functional execution across technical teams and product groups. Ideal candidates bring SaaS delivery experience for B2B customers, strong discovery and scope definition skills, and a track record of reducing manual effort through automation.