SaaS Application Support & Enablement Specialist

Remote Jobs

United States

Remote

USD 55,000 - 85,000

Full time

14 days+

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Job summary

EPIC iO Technologies is seeking an Application Support & Customer Enablement Specialist to be the primary contact for internal teams and customers using the Cortex platform. You will troubleshoot, set up new applications, demonstrate features, and create training materials to help customers adopt each application successfully.

Ideal candidates have 1–3 years in technical support or customer-facing roles, strong communication, and experience with Atlassian tools.

Qualifications

1-3 years in technical support, customer success, or solutions/implementation roles in B2B SaaS.
Experience with SaaS application configuration, user roles, and customer account setup.
Strong written and verbal communication; able to explain technical details to non-technical audiences.
Comfortable learning new apps quickly and using AI/LLM tools to speed up work.
Experience using Atlassian Jira and Confluence for tickets and docs.

Responsibilities

Serve as first point of contact for internal teams and customers on feature questions and troubleshooting.
Own new customer setup and configuration on the Cortex platform, including roles/permissions.
Deliver feature demonstrations to customers and prospects.
Help build and validate internal knowledge base and onboarding docs.
Triage and escalate bugs to engineering with clear reproduction steps.
Collaborate with product on release notes and training content.
Track support requests in Jira and ensure timely resolution.
Monitor recurring themes to inform product and docs priorities.
Use AI/LLM tools to draft responses, KB articles, and training materials.