SAAS ADMINISTRATION ANALYST (PART-TIME)

Asian Community and Cultural Center; Pittsburgh (Allegheny County); On-site; USD 30,307 - 46,838; Part time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Parental leave

Retirement contribution

Home office stipend

Gym membership

Job summary

Marinus Analytics in Pittsburgh is seeking a part-time SaaS Administration Analyst to support user lifecycle, login setup, and access provisioning for our Traffic Jam platform.

You will manage user accounts, roles, and permissions, troubleshoot authentication issues, and coordinate with Customer Success to ensure smooth onboarding. This role emphasizes security, compliance, and accurate audit-ready records.

Qualifications

• Familiarity with SaaS platforms and basic identity management principles.
• Understanding of authentication concepts (login workflows, MFA, password resets).
• Experience with helpdesk or ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Comfortable navigating admin dashboards and user management tools.

Responsibilities

• Create new user accounts based on customer requests or onboarding workflows.
• Assign roles, permissions, and appropriate feature access during provisioning.
• Deactivate or delete users upon customer request or contract changes.
• Maintain accurate records of all access changes in internal systems.
• Login administration: password resets, MFA resets, and troubleshooting.
• Assist customers experiencing authentication failures and lockouts.
• Monitor the login queue for outstanding access issues and respond promptly.
• Ensure login processes follow security and compliance standards.
• Access management & auditing: validate roles align with contracts and policy.
• Review user access lists to identify orphaned or inactive accounts.
• Document access changes for audit and compliance requirements.
• Customer & internal support: respond to access inquiries via helpdesk.
• Escalate SSO/SAML issues to the technical team.
• Follow SOPs and propose process improvements for IAM workflows.
• Document or update procedures related to identity and access management.

Skills

SaaS platform familiarity

Authentication concepts

Helpdesk ticketing

Admin dashboards

Tools

Zendesk

Freshdesk

Jira

Job description

Marinus Analytics is an XPRIZE-winning company, driven to deliver the latest in computing and data analytics to improve local and global public safety. We strive to achieve social justice and protect the vulnerable through innovating safety tech in service to frontline professionals who are advancing victim-centered policing.

Marinus Analytics has offices in Pittsburgh and London. We are a women-owned business founded in 2014 from Carnegie Mellon University’s Auton Lab. Our team is expanding, and we are looking for a software-as-a-service (SaaS) administrator analyst to support our operations in processing and managing the account subscriptions to our company’s flagship technology, Traffic Jam. This role serves a foundational part of the SaaS security, compliance, and user experience. It governs how users authenticate, how accounts are provisioned/deprovisioned, and how access is controlled and audited on your platform.

SAAS ADMINISTRATION ANALYST (PART-TIME)

We are a growing social impact company dedicated to delivering innovative and socially impactful solutions to our clients. The company’s sustainable operating model is built around providing innovative tools for public safety through a software-as-a-service platform. Our team thrives on collaboration, creativity, and commitment to our mission. We are looking for a detail-oriented and highly-responsive SaaS Administration Analyst to join our fast-paced team.

This role will primarily be responsible for assisting the team at the Pittsburgh headquarters office and is responsible for managing users’ account lifecycle tasks across our SaaS platform. This role ensures customers have reliable access to the system by overseeing login setup, access configuration, troubleshooting authentication issues, and performing timely manual provisioning/deprovisioning of user accounts.

This role is ideal for someone detail‑oriented, organized, and comfortable working with administration and customer-facing teams in a semi‑technical capacity.

POSITION RESPONSIBILTIES

Create new user accounts based on customer requests or onboarding workflows.

Assign roles, permissions, and appropriate feature access during provisioning.

Deactivate or delete users upon customer request or contract changes.

Maintain accurate records of all access changes in internal systems.

2. Login Administration

Manage password resets, MFA resets, and login troubleshooting.

Assist customers experiencing authentication failures, lockouts, or expired credentials.

Monitor the login queue for outstanding access issues and respond promptly.

Ensure login processes follow security and compliance standards.

3. Access Management & Auditing

Validate that user roles align with customer contracts and internal policy.

Review user access lists periodically to identify orphaned or inactive accounts.

Assist in role corrections or reassignments when requested by administrators.

Document access changes thoroughly for audit and compliance requirements.

4. Customer & Internal Support

Respond to customer access‑related inquiries through the helpdesk or ticketing system.

Coordinate with Customer Success or Support teams to ensure smooth onboarding.

Escalate complex authentication issues (e.g., SSO/SAML problems) to the technical team.

5. Process Compliance & Continuous Improvement

Follow established SOPs for provisioning, login administration, and identity workflows.

Identify inefficiencies or recurring issues and recommend process improvements.

Assist in documenting or updating procedures related to identity and access management (IAM).

QUALIFICATIONS

Technical Skills

• Familiarity with SaaS platforms and basic identity management principles.
• Understanding of authentication concepts (login workflows, MFA, password resets).
• Experience with helpdesk or ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Comfortable navigating admin dashboards and user management tools.

Soft Skills

• Detail‑oriented with strong organizational habits.
• Excellent communication skills with a customer‑friendly tone.
• Ability to manage sensitive information discreetly.
• Quick learner who can follow structured workflows reliably.

Preferred Qualifications (Nice to Have)

• Experience with SSO (SAML, OIDC) environments.
• Exposure to SCIM or automated user provisioning systems.
• Prior work in SaaS customer support or IT user administration.
• Basic understanding of RBAC (Role‑Based Access Control).
• 15–20 hours per week with flexibility; occasional increases during onboarding cycles.
• Availability during standard business hours for timely response to provisioning requests.
• Ability to work independently with minimal supervision.

Success Indicators

• Quick turnaround on provisioning and account‑related tasks.
• Accuracy in role assignments and user data entry.
• Reduction in login‑related helpdesk volume due to effective handling.
• Positive internal and external customer feedback.
• Clean, audit‑ready documentation of access changes.

WHAT WE OFFER

• Inclusion in a dynamic and innovative team in the SaaS industry.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Benefits including health and dental insurance, short and long-term disability insurance, generous parental leave, retirement contribution, home office stipend, and fitness/gym membership reimbursement.
• Exposure to a wide cross section of new technologies.
• Meaningful work to further online public safety.