Part-Time SaaS Access & Identity Administrator

Asian Community and Cultural Center; Pittsburgh (Allegheny County); Vor Ort; USD 30.307 - 46.838; Teilzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Disability insurance

Parental leave

Retirement contribution

Home office stipend

Gym membership

Zusammenfassung

Marinus Analytics in Pittsburgh is seeking a part-time SaaS Administration Analyst to support user lifecycle, login setup, and access provisioning for our Traffic Jam platform.

You will manage user accounts, roles, and permissions, troubleshoot authentication issues, and coordinate with Customer Success to ensure smooth onboarding. This role emphasizes security, compliance, and accurate audit-ready records.

Qualifikationen

• Familiarity with SaaS platforms and basic identity management principles.
• Understanding of authentication concepts (login workflows, MFA, password resets).
• Experience with helpdesk or ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Comfortable navigating admin dashboards and user management tools.

Aufgaben

• Create new user accounts based on customer requests or onboarding workflows.
• Assign roles, permissions, and appropriate feature access during provisioning.
• Deactivate or delete users upon customer request or contract changes.
• Maintain accurate records of all access changes in internal systems.
• Login administration: password resets, MFA resets, and troubleshooting.
• Assist customers experiencing authentication failures and lockouts.
• Monitor the login queue for outstanding access issues and respond promptly.
• Ensure login processes follow security and compliance standards.
• Access management & auditing: validate roles align with contracts and policy.
• Review user access lists to identify orphaned or inactive accounts.
• Document access changes for audit and compliance requirements.
• Customer & internal support: respond to access inquiries via helpdesk.
• Escalate SSO/SAML issues to the technical team.
• Follow SOPs and propose process improvements for IAM workflows.
• Document or update procedures related to identity and access management.

Kenntnisse

SaaS platform familiarity

Authentication concepts

Helpdesk ticketing

Admin dashboards

Tools

Zendesk

Freshdesk

Jira

Jobbeschreibung

Marinus Analytics in Pittsburgh is seeking a part-time SaaS Administration Analyst to support user lifecycle, login setup, and access provisioning for our Traffic Jam platform.

You will manage user accounts, roles, and permissions, troubleshoot authentication issues, and coordinate with Customer Success to ensure smooth onboarding. This role emphasizes security, compliance, and accurate audit-ready records.