SA Customer Master Data Specialist

Airgas; Village of Germantown (WI); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Master Data Specialist to manage customer contracts within an SAP environment. This role involves ensuring the correct setup and closure of customer accounts, developing pricing plans, and collaborating with various stakeholders to implement contractual agreements. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to analyze and manipulate data effectively. Join a dynamic team that values diversity and inclusion, and contribute to the success of a company that prioritizes its employees' well-being and professional growth.

Benefits

Medical, dental, and vision plans

Vacation and sick time

401k plan with company matching

Tuition reimbursement

Paid parental leave

Floating holidays

Paid holidays for full-time employees

Airgas Scholarship Program

Qualifications

• 1-2 years of experience in inside sales or customer service.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Ensure proper implementation of customer contracts within SAP.
• Collaborate with stakeholders to establish implementation timelines.
• Perform audits of pricing and customer master data.

Skills

SAP navigation knowledge

Microsoft Office

Google Suite

Attention to detail

Communication skills

Data analysis

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Google Sheets

Job description

R10055391 SA Customer Master Data Specialist (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

• Onsite Work Location: Germantown, WI, Tulsa, OK, Largo, FL
• Business Casual Work Attire
• Hybrid Work Schedule - Remote/In office

The primary function of this position is to ensure the proper implementation of customer contracts within the SAP environment. The Specialist position will be responsible for the setup, closure, and partnership of customer accounts along with the execution of their contractual pricing.

Responsibilities:

• Review submitted documents for implementation in SAP along with entry in other applicable Airgas environment(s)
• Collaborate with subject matter experts to establish an implementation timeline and proper documentation required for the rollout
• Research and review existing customer accounts to determine if setup, closure, and/or partnership changes are required to meet agreement terms
• Clearly and fully identify all required terms and conditions relative to the legal structure of the signed contract that coincide with SAP
• Create and develop a pricing plan to load in SAP
• Identify and communicate all concerns and technical issues regarding the implementation of the customer rollout to internal customers for timely resolution
• Implement rollout material into SAP within the required timeline
• Perform post load audits of pricing, account partnerships, and customer master data to verify end results meet the required guidelines and contractual terms of the agreement
• Coordinate and communicate key data points with internal and external stakeholders sharing information as needed and providing timely progress reports on outstanding rollout requests
• Track and update all applicable reports and databases
• Promote the adoption of best practices within the SA Business Management Team that are in alignment with the Strategic Account profitability goals
• Develop and maintain good working relationships with stakeholders including management, support, Salesforce, business unit contacts, and customers
• Special projects given by SA Manager(s) in support of agreed-upon department needs
• Other duties as assigned

Are you a MATCH?

Required Education:

• Bachelor’s degree or combination of equivalent education and experience working in a related role

Required Length & Type of Experience:

• 1-2 years inside sales, customer service or relevant Airgas/industry experience
• SAP navigation knowledge preferred
• Knowledge of industrial, medical and specialty gases, welding and safety products a plus
• Previous exposure to commercial contract language, terms, and conditions preferred
• Prior experience manipulating large datasets and analyzing data from multiple sources preferred

Knowledge, Skills & Abilities:

• Relevant Microsoft Office or Google Suite experience required, with an emphasis on advanced skills in Excel or Google Sheets required
• Expert attention to detail along with ability to analyze, research, and manipulate data
• Displays business acumen through strong communication and decision-making skills
• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team
• High level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve
• Ability to develop solutions to existing problems using fact-based problem solving and historical precedence
• Able to handle, manage and work a multifaceted, complex customer account including the completion of research, analysis, and implementation of customer’s contractual terms, accounts, partnerships, and pricing structures

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail] .

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