S&M / Ops Support Intern

Clearwater Analytics; Boise, Northern (ID, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Clearwater Analytics in Boise, Idaho is seeking an IT Support Specialist to coordinate, diagnose, and troubleshoot employee IT issues across desktops, laptops, and network services. You will provide first-tier help desk support and escalate complex problems as needed.

You will assist new hires with setup, manage inventory, and contribute to SOPs and customer service guidelines, maintaining clear case updates and collaborating with IT and other teams.

Qualifications

• Experience providing first-tier IT support and ticket handling.
• Familiarity with device management platforms (Intune/JAMF) and AD basics.
• Knowledge of Windows, macOS, and Linux environments.
• Ability to document issues and resolutions clearly.
• Experience with setting up new hires and IT equipment.

Responsibilities

• Provide first-tier IT support to employees and resolve simple problems.
• Respond to escalated issues promptly and document statuses.
• Assist with hardware setup, inventory, and equipment deployment.
• Support IT operations projects and contribute to SOPs.
• Collaborate with cross-functional teams and maintain security practices.

Skills

Excellent communication

Documentation skills

Organizational skills

Problem-solving abilities

Team collaboration

Self-motivated and self-organized

Education

Degree in information technology or relevant certifications

Tools

Intune

JAMF

Azure Active Directory

Windows

macOS

Linux CLI

Office 365

Job description

Job Summary

The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.

Responsibilities

Provides first tier IT support to employees and business resolving simple problems and tickets as a member of the Help Desk Team. Responds to escalated employee issues and incidents in a proactive, timely fashion. Completes basic tasks and projects supporting IT operations in delivering systems and features that provide significant value. Identifies quality and reliability issues in systems they maintain. Assists new hires with set-up, tools, and best practices. Seeks input from teammates and outside experts on systems and feature design. Executes on key deliverables for the business that require off-hour support or tasks. Assembles workstations including mechanical standing desks. Unboxes and organizes inventory items. Receives and organizes inventory while maintaining inventory tracking system. Installs IT equipment inclusive of TVs. Maintains a clean & safe work environment.

Required Skills

• Knowledge of Intune and JAMF administration.
• Knowledge of Azure active directory.
• Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
• Knowledge of multiple Linux distributions and command line & scripting.
• Knowledge of networks, firewalls/security, and operating systems.
• Ability to lift 50 pounds safely.
• Self-motivated and Self-organized.
• Basic mechanical aptitude.
• Ability to troubleshoot first tier computer hardware and software issues.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Collaborates well with other teams.

Education & Experience

Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.

About Clearwater

Thank you for your interest in a career with Clearwater! Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description,