Site Reliability Engineer II

Clearwater Analytics; Chicago (IL); On-site; USD 95,000 - 123,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

PTO

Parental leave

Medical leave

STD/LTD insurance benefits

Job summary

Clearwater Analytics in Chicago seeks an experienced Enterprise Application Support professional to monitor and maintain the performance, availability, and stability of our enterprise applications. You will work with cross-functional teams to ensure systems run efficiently and reliably.

The role requires hands-on experience with Datadog, ELK, Grafana, and Prometheus, plus ITIL-based incident management and strong Linux/Unix skills.

Qualifications

• 2–5 years of experience in application and infrastructure monitoring.
• Strong experience creating and fine-tuning advanced alerts for monitored nodes.
• Excellent documentation and communication skills.
• Bachelor’s degree in Computer Science or a related field, or equivalent experience.

Responsibilities

• Administer and manage monitoring tools (Datadog, ELK, Grafana, Prometheus).
• Perform scheduled job monitoring and incident management.
• Coordinate outage communications among stakeholders.
• Apply ITIL principles for problem management.
• Monitor servers, networks, databases, and storage systems.
• Troubleshoot IT infrastructure issues.
• Demonstrate strong Linux/Unix fundamentals (memory, storage, networks, CPU, disks, services).
• Scripting knowledge in Linux/Unix is a plus.
• Maintain dashboards for server and network performance.
• Prepare documentation and status reports on tasks.
• Create daily and weekly reports for recipients.
• Establish escalation procedures per plan.

Skills

Monitoring experience

Documentation

Linux/Unix fundamentals

Scripting (Linux/Unix)

Education

Bachelor's degree in Computer Science or related field

Tools

Datadog

ELK

Grafana

Prometheus

Job description

About Us

At Clearwater, we are dedicated to provide world-class enterprise applications, ensuring their performance and availability to support our clients in the ever-evolving fintech landscape. Our Enterprise Application Support team plays a vital role in maintaining the smooth operation of critical business systems, driving innovation and excellence in our technology offerings.

The Role

We are seeking an experienced and motivated individual to join our Enterprise Application Support team. In this role, you will be responsible for monitoring and maintaining the performance, availability, and stability of our enterprise-level applications. You will work collaboratively with cross-functional teams to ensure our systems run efficiently and effectively.

What You'll Do

• Administer and manage monitoring tools such as Datadog, ELK, Grafana, and Prometheus.
• Perform scheduled job monitoring and incident management, addressing issues as they arise.
• Facilitate outage communication and coordination among stakeholders.
• Utilize ITIL principles for effective problem management.
• Monitor applications, servers, networks, databases, and storage systems.
• Troubleshoot and identify issues within the IT infrastructure environment.
• Demonstrate a solid understanding of Linux/Unix fundamentals, focusing on subsystems such as memory, storage, networks, CPU, disk, filesystems, and services.
• Scripting knowledge in Linux/Unix is a plus.
• Exhibit strong logical and analytical skills with a good understanding of IT infrastructure.
• Be comfortable working in a 24/7 shift environment.
• Manage infrastructure monitoring tools effectively, responding to alerts, performing initial triage, and escalating as necessary.
• Maintain and update dashboards for server and network monitoring, including monitoring network traffic, bandwidth, hardware, uptime, and performance.
• Prepare and maintain documentation and reports, providing follow-up status on identified tasks.
• Create daily and weekly reports based on specified formats for designated recipients.
• Implement and maintain standard escalation procedures in alignment with the communication plan, ensuring timely escalation and reporting of alerts according to defined roles and responsibilities.

What You'll Need

• 2 to 5 years of experience in application and infrastructure monitoring within a global enterprise environment.
• Strong experience in the creation and fine-tuning of advanced alerts for monitored nodes.
• Excellent documentation and communication skills.
• A Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.

Salary Range

$95,098.80 - $122,550.00 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time.

Benefits

• Health/vision/dental insurance
• 401(k)
• PTO
• Parental leave
• Medical leave
• STD/LTD insurance benefits

Equal Opportunity

Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Company Overview

Thank you for your interest in a career with Clearwater! Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud‑native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater's single-instance, multi‑tenant architecture delivers real‑time data and AI‑driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Diversity Commitment

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace.