S&E Onboarding Consultant III, ENT

Toast, Inc.; United States; Hybrid; USD 73,000 - 149,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Toast is seeking an experienced Sports & Entertainment Enterprise Onboarding Consultant to own the implementation experience for our largest customers. You will lead onboarding from sales through rollout, managing a portfolio of 50+ concurrent implementations across multiple locations.

You will drive executive-level engagement, ensure milestones are met on time, and collaborate with cross-functional teams. A strong emphasis on project management, autonomy, and scalable process improvement

Qualifications

• 6+ years of enterprise onboarding, implementation, or program management experience.
• Proven ability to manage complex, multi-location deployments.
• Strong communication with VP- and C-suite stakeholders.
• Autonomy, ownership, and urgency in fast-paced environments.
• Familiarity with Salesforce and Google Workspace tooling.

Responsibilities

• Lead the customer onboarding journey for enterprise clients and oversee end-to-end implementation.
• Demonstrate autonomy and ownership, solving problems and managing competing priorities.
• Manage 50+ concurrent enterprise implementations across locations from setup to go-live.
• Communicate progress clearly and surface risks early to stakeholders.
• Influence internal and external stakeholders with clarity and professionalism.
• Foster cross-functional alignment and seamless handoffs across teams.
• Identify risks and craft proactive solutions to keep projects on track.
• Develop and refine onboarding frameworks and playbooks to drive consistency.

Skills

Executive presence

Stakeholder management

Cross-functional collaboration

Project management

Autonomy

Prioritization

Tools

Salesforce

Google Workspace

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As a Sports & Entertainment Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ revenue centers. You will partner with Enterprise customers within Sports & Entertainment for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.

What you'll do (Responsibilities)

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience for MSA signature from sales cycle through implementation for our most complex, and largest geographical customers.
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision‑making, and drive outcomes that support high‑impact, multi‑million‑dollar partnerships.
• Drive Cross‑Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalāte. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce and Google Workspace to drive efficiency and continuously optimize workflows and outcomes.

What you'll need to thrive (Requirements)

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi‑location implementations (50+ concurrent projects / 500+ revenue centers) from contract to rollout.
• Demonstrated ability to influence and align cross‑functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C‑suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce and Google Workspace, with strong organizational discipline.
• Analytical and solution‑oriented, anticipating risks and driving proactive, scalable improvements.
• Customer‑obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

What will help you stand out (Non‑essential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and Sports and Entertainment operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

AI at Toast

At Toast, one of our company values is that wir're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

• Zone A $93,000—$149,000 USD
• Zone B $81,000—$130,000 USD
• Zone C $73,000—$117,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note‑taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real‑time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in‑office expectations by region: https://careers.toasttab.com/locations-toast.

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

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