Ryan Member Services Representative

Ymcafw; Fort Worth (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Ymcafw is hiring a Member Service Representative in Fort Worth, Texas. This role serves as the first point of contact for members, providing exceptional customer service and assisting with membership inquiries and administrative tasks.

The ideal candidate will have strong interpersonal skills, customer service experience, and the ability to multitask. The position offers opportunities to interact with the community and promote YMCA membership benefits.

Qualifications

• Minimum 16 years of age.
• CPR, First Aid, and AED certification preferred.
• Previous customer service experience preferred.
• Experience in a community-focused organization preferred.

Responsibilities

• Greet and welcome members, guests, and visitors.
• Provide information about YMCA programs and services.
• Assist members with inquiries and registration.
• Promote membership benefits and programs.
• Conduct membership tours and orientation sessions.
• Process membership applications and handle cash transactions.
• Maintain accurate records in the database.
• Ensure the front desk area is clean and organized.

Skills

Interpersonal and communication skills

Multitasking ability

Basic computer skills

Problem-solving skills

Job description

Joshua YMCA, 1009 Joshua Station Blvd, Joshua, Texas, United States of America

Ryan YMCA, 8250 McCart Avenue, Fort Worth, Texas, United States of America

Downtown YMCA, 512 Lamar Street, Fort Worth, Texas, United States of America

Benbrook YMCA, 1899 Winscott Road, Benbrook, Texas, United States of America

Job Description

Posted Tuesday, June 23, 2026 at 6:00 AM | Expires Tuesday, September 1, 2026 at 5:59 AM

YMCA of Metropolitan Fort Worth | Employment Application

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and support various administrative tasks to ensure a positive member experience.

Key Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours and orientation sessions.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle cash transactions, including membership fees and program payments.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Qualifications

• Must be minimum 16 years of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem‑solving skills and attention to detail.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.