Rx Claims Configuration & Plan Migration

Randstad Digital; Natchitoches (LA); On-site; USD 41,000 - 51,000; Full time

Job summary

Randstad Digital in United States (Louisiana) is hiring for a contract position focused on benefit configuration in a claims processing environment. You will map rules between platforms, perform QA, and support onboarding across multiple software systems, ensuring HIPAA compliance and data accuracy.

The role requires 2 years’ PBM/claims processing experience, strong Excel/Outlook/Word/PowerPoint skills, and excellent communication.

Qualifications

• 2 years’ experience in PBM environment using a claims processor for benefit design or configuration.
• Proficient with MS Office suite (Excel, Word, PowerPoint, Outlook).
• Strong written and verbal communication, organization, and time management.
• Ability to collaborate and adapt to new technology quickly.

Responsibilities

• Manage tickets in a ticketing system and resolve adjudication queue issues promptly.
• Adjudicate benefits across multiple platforms per SOP/DTP; onboard clients and terminate programs.
• Support HIPAA compliance and participate in required HIPAA training.
• Coordinate with Implementation, EDI, Clinical, Client Experience teams on plan designs.
• Generate reports to assist client migrations and manage internal permissions.

Skills

PBM experience

Excel

Word

PowerPoint

Outlook

Verbal communication

Written communication

Time management

Problem solving

Collaboration

Adaptability

Attention to detail

Leadership

Education

High School

Tools

MS Excel

Word

PowerPoint

Outlook

Job description

job summary:

The key words are “Benefit configuration in a claims processor”.

They will be mapping rules in Platform A over to Platform B and doing the QA to ensure the claims adjudicate properly including Custom rules, overrides and prior authorization requirements.

• Manages assigned tickets within a ticketing system; troubleshoots and resolves tickets that are placed in the Adjudication queues in a timely manner
• Adjudicates benefits for clients on multiple software platforms. Follows outlined Standard Operating Procedure (SOP) and Desk Top Procedures (DTP) documents for implementing new clients and existing programs, client creation in claims processor, client and program terminations
• Enforces procedures that are put in place by the Director, Sr Manager, and Supervisor of Adjudication in addition to Senior Leadership
• Assists with claim research for internal and external programs
• Assists with executing Pharmacy Network set ups and list management within the claims processors
• Communicates with the Implementation team to discuss and/or ask questions regarding benefit designs for onboarding clients
• Helps with ad hoc projects surrounding Adjudication systems and ticketing queue
• Communicates with the EDI team to discuss and/or ask questions regarding various data files
• Communicates with the Clinical team to discuss and/or ask questions regarding clinical edits for current and existing clients
• Communicates with the Client Experience team to discuss and/or ask questions regarding the plan design for current clients, clarify client intent, and ensure correct documentation is captured to align claims process and requested client benefit set up
• Pulls reporting to assist with migration of clients from external claims processor to internal claims processor
• Assists with providing permissions within internal claims processor to internal and external team members, clients, Third Party Administrators, and brokers
• Assists with quality standards from an objective point of view and provides input, when appropriate to further ensure the proper checks and balances are applied to all parts of the Adjudication procedures
• Works with Controls and Quality Assurance team to assure benefit design quality for all clients, when applicable
• Abides by all obligations under HIPAA related to Protected Health Information (PHI)
• If a HIPAA violation is discovered, whether individually or by another, reports the violation to the Compliance Officer and/or Human Resources
• Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company
• Flexibility to understand, appreciate and embrace that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

location: Natchitoches, Louisiana

job type: Contract

salary: $30 – 37 per hour

work hours: 9am to 4pm

education: High School

Responsibilities

• Manages assigned tickets within a ticketing system; troubleshoots and resolves tickets that are placed in the Adjudication queues in a timely manner
• Adjudicates benefits for clients on multiple software platforms. Follows outlined Standard Operating Procedure (SOP) and Desk Top Procedures (DTP) documents for implementing new clients and existing programs, client creation in claims processor, client and program terminations
• Enforces procedures that are put in place by the Director, Sr Manager, and Supervisor of Adjudication in addition to Senior Leadership
• Assists with claim research for internal and external programs
• Assists with executing Pharmacy Network set ups and list management within the claims processors
• Communicates with the Implementation team to discuss and/or ask questions regarding benefit designs for onboarding clients
• Helps with ad hoc projects surrounding Adjudication systems and ticketing queue
• Communicates with the EDI team to discuss and/or ask questions regarding various data files
• Communicates with the Clinical team to discuss and/or ask questions regarding clinical edits for current and existing clients
• Communicates with the Client Experience team to discuss and/or ask questions regarding the plan design for current clients, clarify client intent, and ensure correct documentation is captured to align claims process and requested client benefit set up
• Pulls reporting to assist with migration of clients from external claims processor to internal claims processor
• Assists with providing permissions within internal claims processor to internal and external team members, clients, Third Party Administrators, and brokers
• Assists with quality standards from an objective point of view and provides input, when appropriate to further ensure the proper checks and balances are applied to all parts of the Adjudication procedures
• Works with Controls and Quality Assurance team to assure benefit design quality for all clients, when applicable
• Abides by all obligations under HIPAA related to Protected Health Information (PHI)
• If a HIPAA violation is discovered, whether individually or by another, reports the violation to the Compliance Officer and/or Human Resources
• Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company
• Flexibility to understand, appreciate and embrace that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications

• 2 years’ previous experience working in PBM environment and using a claims processor in a benefit design or configuration capacity
• Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook
• Excellent verbal and written communication skills, establishing rapport and working with others
• Organization
• Time Management
• Strong Problem-Solving Skills
• Strong communication/collaboration skills
• Easily adapt to and learn new technology and skills
• Thoroughness

skills: software platforms,data files,ticketing system,MS Excel,Outlook,PowerPoint,Word,Easily adapt,Thoroughness,Excellent verbal and written communication,communication,Leadership,Strong Problem-Solving Skills,Adjudication,Clinical,Client Experience,HIPAA Training,HIPAA,Human Resources,innovative,claims,collaboration skills,Protected Health Information,quality standards,Quality Assurance,Standard Operating Procedure,Time Management

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.