Rx Automation Knowledge Manager: Elevate Support

Emploive; Durham, Northern (NC, KY); Hybrid; USD 95,000 - 150,000; Full time

Job summary

BD's Rx Automation Knowledge Manager leads the knowledge program for pharmacy automation support, guiding content, workflows, and governance while directing a small team to improve knowledge usability and customer experience.

You will develop adoption plans, dashboards, and templates, partnering with leaders across departments to raise knowledge quality and readiness in a healthcare technology setting.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in project management, process improvement, support operations, product support, or technical support.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Informal leadership capabilities and facilitation skills.
• Experience measuring program health, success criteria, and benefit realization.
• Willingness to travel up to 10%.
• Flexibility for varied hours to support customer operations.

Responsibilities

• Lead execution, stabilization, and continuous improvement of the Rx Automation knowledge program.
• Maintain roadmaps, governance routines, RACIs, lifecycle processes, and program health measures.
• Lead a small knowledge-focused team, with potential to scale.
• Own knowledge standards, templates, taxonomy, metadata, review cadence, approval workflow, and archival criteria.
• Develop and maintain troubleshooting articles, decision trees, workflows, escalation criteria, and technical references.
• Develop adoption plans and communication to support consistent use of knowledge resources.
• Partner with leaders to reinforce knowledge best practices and expected behaviors.
• Train and coach staff on knowledge lifecycle expectations and content use.

Skills

Analytical thinking

Communication skills

Facilitation skills

Leadership

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Power BI

Salesforce

ServiceNow/Confluence

Microsoft Office

Job description

BD's Rx Automation Knowledge Manager leads the knowledge program for pharmacy automation support, guiding content, workflows, and governance while directing a small team to improve knowledge usability and customer experience.

You will develop adoption plans, dashboards, and templates, partnering with leaders across departments to raise knowledge quality and readiness in a healthcare technology setting.