RVP Strategic Performance - Classics (Field Operations) (Remote)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 161,000 - 250,000; Full time

Benefits offered by this job

Annual free hotel stays

Headspace subscription

Fitness center discount

Family assistance policy

Paid Time Off + health benefits

Job summary

Hyatt Hotels Corporation seeks an experienced RVP, Strategic Performance-Classics (Field Operations) to join our Americas Performance Hub. You will lead a portfolio of Hotel GMs, drive performance across financial results and guest satisfaction, and strengthen owner partnerships.

A strong background in hotel operations and financial acumen is essential. You will collaborate with brand and enterprise teams, leveraging AI-enabled capabilities to identify issues and accelerate action plans, with up

Qualifications

• 10+ years in hotel operations or related commercial/finance roles.
• Prior GM or above-property/regional experience required.
• Strong commercial and financial acumen with data-driven actions.
• Experience leading relationships with owners across complex environments.

Responsibilities

• Lead, coach and develop a portfolio of roughly 10–15 Hotel General Managers and leadership teams.
• Diagnose performance gaps and set action plans to improve financial results and guest satisfaction.
• Build owner relationships and communicate performance and priorities to drive owner sentiment.
• Exercise independent judgment on GM hiring and performance actions in collaboration with HR and leaders.
• Apply commercial acumen with revenue, sales, marketing and demand-generation opportunities.
• Review hotel-level financials and present to owners and corporate leaders.
• Use data and AI-enabled tools to identify issues and accelerate effective action plans.

Skills

Hotel operations

Commercial experience

Finance experience

Leadership

Tools

AI tools

Performance analytics tools

Job description

"Close Inclusive Collection Job Postings Notification"

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

RVP Strategic Performance - Classics (Field Operations) (Remote)

US - IL - Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic RVP, Strategic Performance-Classics (Field Operations) to join our Americas Performance Hub. In this role, you will be collaborating closely with the broader Americas Performance team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

• Lead, support and develop a portfolio of approximately 10–15 Hotel General Managers and their leadership teams, providing coaching, performance guidance, succession support and capability building resources that strengthen leadership effectiveness.
• Drive hotel performance across financial results and guest satisfaction measures by diagnosing performance gaps, establishing clear action plans and ensuring timely follow-through against core metrics.
• Build and sustain trusted owner relationships by providing proactive support, communicating hotel performance and strategic priorities, addressing concerns and driving positive owner sentiment.
• Exercise independent judgment on General Manager hiring, leadership accountability and performance actions, partnering with appropriate Human Resources and business leaders as needed.
• Strengthen commercial behaviors and results across the portfolio by applying strong commercial acumen and partnering with hotel and enterprise Commercial teams on revenue, sales, marketing and demand-generation opportunities.
• Evaluate hotel operating effectiveness and guide actions that improve execution, efficiency, leadership alignment, and overall business performance through accountability of use of available tools and resources while maintaining Hyatt standards.
• Review and approve hotel-level financial recommendations within established authorityand prepare and present items requiring further approval to owners and Corporate leaders.
• Apply an asset-management perspective to hotel strategy, financial decisions, capital priorities and operating plans to support sustainable performance and long-term asset value.
• Partner closely with Brand teams to drive alignment with Hyatt Regency/Grand Hyatt/Destination by Hyatt brand standards and priorities, while contributing field insights that support brand refinement and evolution.
• Provide enterprise leadership across America’s Managed Performance Hub and partner functions, using data, hotel operations and commercial tools, and AI-enabled capabilities to identify issues, generate insights and accelerate effective action plans.

Qualifications

Qualifications

Experience Required:

• 10+ years of hotel operations and/or commercial or finance experience with a proven track record of success.
• Prior Hotel General Manager or above-property/regional experience required.
• Strong commercial and financial acumen with demonstrated ability to translate performance data into operating actions.
• Experience leading hotel performance, leadership accountability and owner relationships across complex operating environments.

Experience Preferred:

• Knowledge of asset management principles preferred

Computer Skills Needed to Perform this Job

• Proficiency with hotel operations and commercial performance tools.
• Strong AI acumen and demonstrated ability to use AI-enabled tools to analyze performance, generate insights and improve productivity.

Additional Comments and Requirements

• Strong enterprise leadership skills with the ability to influence across hotels, functions, owners and Corporate leadership.
• Ability to diagnose complex performance problems quickly and develop clear, practical action plans that drive measurable turnaround.
• Strong relationship-management and communication skills, particularly with Hotel General Managers, hotel leadership teams and owners.
• Ability to travel up to 50% to support assigned hotels, owners and business priorities.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $161,300-$250,000. This role is also eligible for an Annual Incentive Plan, LTIP and DCP plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

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