RVP / Regional Vice President - NC, SC, VA

Safelite; North Carolina; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly pay and bonus

Benefits >$10k value

Tuition reimbursement

Paid training

Health benefits

Job summary

Safelite is seeking a Regional Vice President (RVP) to lead retail operations across a regional portfolio. You will drive performance, engagement, and customer experience while aligning regional plans with enterprise strategy.

You’ll oversee a large, dispersed team, develop annual plans, manage P&L, and partner with field and corporate leaders to remove obstacles and accelerate growth. Occasional travel up to 50% is required.

Qualifications

• 10+ years of leadership and supervisory experience.
• Strong strategic thinking and business planning skills.
• Excellent communication and stakeholder management abilities.
• Experience applying change management to implement strategic initiatives.
• Understanding of customer lifecycle and customer experience.

Responsibilities

• Oversee regional strategy and align districts with enterprise goals.
• Direct annual and long-range business planning for a large region.
• Influence strategy by sharing market insights with senior leaders.
• Guide operational strategy and outcomes for a regional service center.
• Manage regional P&L and ensure revenue and profit targets are met.
• Lead a 500+ associate workforce to execute the regional strategy.

Skills

Leadership experience

Strategic thinking

Communication skills

Change management

Customer focus

Education

Bachelor's degree in Business Administration

Job description

The Regional Vice President (RVP) is an agile, collaborative leader who sets the direction for a region's retail operations while driving alignment with the strategic goals of the enterprise. With broad oversight of large teams, they must create a culture of performance and engagement while identifying and developing the next generation of Safelite leaders. By listening to associates at all levels and partnering with field and corporate leaders to remove obstacles to productivity, the RVP has a tremendous impact on how Safelite delivers the customer experience and executes the corporate strategy.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the strategic direction of a region and work to implement strategy in all districts within that region, collaborating with field and corporate leaders to localize the strategy as necessary.
• Direct the development of annual and longer-term business plans for a large business region, ensuring alignment with corporate strategic direction.
• Influence corporate strategy by sharing insights into the dynamics of local markets with senior leaders.
• Guide the development of the operational strategy and outcomes for a regional service center.
• Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, and associate retention and engagement).
• Engage and inspire a large and diverse workforce of 500+ to commit to the strategy and to doing extraordinary things to achieve the organization's business goals.
• Work to understand, diagnose, and anticipate the factors that cause a district to underperform, and partner with field leaders to create and implement mitigation plans to address challenges.
• Influence the development of operating expense budgets and capital expense budgets.
• Oversee the P&L for a region, ensuring that revenue and profit goals are met.
• Partner with Finance to develop annual workforce plans and review/influence business cases for new projects and programs.
• All other duties as assigned.

What You’ll Need

• Bachelor's degree in Business Administration, preferred.
• 10+ years of leadership and supervisory experience.
• Proven leadership experience in a large, widely distributed team structure with the ability to drive performance and growth while coaching and developing associates.
• Ability to apply change management principles to implement strategy and ensure engagement and support through proper documentation, communication, and partnerships.
• Understanding of the customer lifecycle and customer experience; able to oversee and leverage customer insights to guide process improvement.
• Strong presentation, facilitation, and communication skills; ability to engage and influence stakeholders at all levels.
• Present a professional appearance and wear personal protective equipment.
• Ability to work at a physical retail location within the region and travel up to 50%.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers