RV Service Advisor - People-First, CSI-Driven, On-Site

Beaver Coach Sales & Service; Bend (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k Retirement Plan

401k Employer Match up to 3.5%

Paid Time Off

Job summary

Beaver Coach Sales & Service is looking for an RV Service Advisor to enhance customer satisfaction in Bend, Oregon. This role involves greeting customers, scheduling appointments, and ensuring seamless communication between customers and service technicians.

The ideal candidate has excellent customer service skills and the ability to upsell services with integrity. Benefits include health insurance, dental insurance, and a 401k plan with employer match.

Qualifications

• Proficiency in customer service, with a welcoming attitude.
• Ability to communicate repair needs clearly to customers and technicians.
• Experience in managing customer concerns and maintaining satisfaction.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Provide accurate repair/maintenance estimates.
• Sell and manage extended warranties.
• Maintain Customer Satisfaction Index (CSI) scores.

Skills

Customer service expertise

Communication skills

Upselling skills

Job description

Beaver Coach Sales & Service is looking for an RV Service Advisor to enhance customer satisfaction in Bend, Oregon. This role involves greeting customers, scheduling appointments, and ensuring seamless communication between customers and service technicians.

The ideal candidate has excellent customer service skills and the ability to upsell services with integrity. Benefits include health insurance, dental insurance, and a 401k plan with employer match.