*RV Service Advisor

Kunes RV; Sheboygan (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Kunes Auto Group in Wisconsin is seeking a Service Advisor to greet customers, communicate service needs, and coordinate work orders from receipt to vehicle release.

You will help customers understand repairs, stay up to date with product knowledge, and contribute to customer happiness while maintaining quality standards and CSI.

This full-time, on-site position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Strong focus on providing excellent customer service.
• Basic knowledge of word processing and database tools.
• High school diploma or higher education.
• Basic mathematics skills to prepare and process bills.
• Clean driving record and a valid driver's license.
• Driven personality and ability to support internal teams.

Responsibilities

• Greet customers and deliver excellent service from receipt to vehicle release.
• Assist customers in servicing and explain needed work to customers.
• Translate customer-reported problems into actionable work orders for technicians.
• Explain services performed and keep customers informed throughout the service.
• Stay updated on new products and training.
• Maintain a service follow-up system to encourage repeat business and CSI.
• Ensure that automotive work meets company quality standards.
• Set goals and develop an annual operating budget and marketing plan.
• Maintain a high CSI by addressing complaints promptly.
• Facilitate customer transportation.

Skills

Customer service

Communication

Basic math

Computer literacy

Driver's license

Education

High school diploma or higher education

Job description

Description

The Kunes Auto Group is a fast-growing Automotive dealership throughout Wisconsin, Illinois, Iowa and Minnesota. We are an award winning auto group that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group.

Responsibilities

• Greet customers and offer excellent customer service from receipt to release of their vehicles
• Assist customers in servicing, repairing, and explaining each service needed
• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Ensure that automotive work provided to customers meets company quality standards
• Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Customer transportation
• Any other duties as assigned

Qualifications

• Strong focus on providing excellent customer service
• Basic knowledge of computer programs including word processing and database tools
• High school diploma or higher education
• Basic mathematics skills to prepare and process bills and customer payment
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 8 hour shift

Work Location: One location