Assistant Service Manager

Kunes Auto Group; Holmen (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company匹

Job summary

Kunes Auto Group is seeking an Assistant RV Service Manager to bridge customers and the service team, guiding technicians and coordinating repairs. You will assist the Service Manager in leading the department, ensuring top-quality service and a smooth workflow.

Ideal candidates bring strong communication, organizational abilities, and experience with RV services. This role offers a fast-paced shop environment with growth opportunities and a comprehensive benefits package.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Proficiency with computer systems and service scheduling software.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers, assess RV concerns, and record needs.
• Prepare repair orders with labor and parts estimates for approval.
• Communicate inspection results and recommended actions to customers.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Tools

Service scheduling software

ERP software

Job description

Description

Why Kunes Auto & RV Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Why Team Members Choose Kunes

• Award-Winning, Values-Driven Company Culture
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Supportive, Team-Oriented Work Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto & RV Group is seeking a skilled and customer-oriented Assistant RV Service Manager to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their RVs receive top-notch care. You will support the Service Manager in leading the department—assisting customers, coordinating technicians, and helping drive an efficient, high-quality shop—while assessing service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Compensation

• Competitive Salary
• Bonus Opportunities
• Daily Pay Options

What You Will Do

Customer Engagement

• Greet customers warmly, assess their RV concerns, and record their needs
• Recommend maintenance and repair services based on manufacturer specifications and RV history
• Prepare detailed repair orders, including labor and parts estimates, for customer approval
• Communicate with customers about inspection results and recommend necessary corrective actions
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work
• Advise customers on RV care, preventative maintenance, and available services
• Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally
• Build relationships to encourage customer loyalty and long-term business Leadership & Operations

Leadership & Operations

• Assist in managing, training, and motivating service technicians and support staff
• Schedule service appointments and assign work to ensure timely, efficient completion of service orders
• Support day-to-day shop operations, including workflow, inventory needs, and scheduling
• Help monitor performance metrics and identify opportunities for continuous improvement

Quality Control & Compliance

• Conduct inspections and diagnostics to help ensure service quality and safety adherence
• Ensure all service work meets manufacturer and industry standards
• Maintain accurate records for service, parts usage, and labor hours
• Coordinate with technicians and ensure RVs are serviced within the promised timeframe
• Implement quality control processes to minimize errors and ensure customer satisfaction

Requirements

Qualifications

Required:

• Strong communication and organizational skills with attention to detail
• Proficiency with computer systems and service scheduling software
• Valid driver's license and clean driving record

Preferred:

• 2+ years prior experience in automotive or RV service, ideally with some supervisory or lead experience
• Working knowledge of RV systems and components, diagnostic and repair methods
• Knowledge of vehicle maintenance and repair processes

Work Environment

The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions, and occasional travel for training or industry events may be required.

Benefits

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Holiday Pay
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto & RV Group