RV Service Advisor

Bretz RV & Marine

Missoula (MT)

On-site

USD 50,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical benefits package

401(k) retirement plan with employer match

Paid holiday and vacation time

Employee discounts

Job summary

Bretz RV & Marine is seeking a skilled RV Service Advisor to join our team in Missoula, MT. The ideal candidate will deliver exceptional customer service, effectively manage repair orders, and communicate clearly with customers and technicians.

This role requires multitasking abilities, strong communication skills, and a professional demeanor. Top performers can earn over $100,000 annually through salary plus commission, with benefits including medical package, 401(k), and employee discounts.

Qualifications

Previous experience as Service Advisor or in a service department preferred.
Strong verbal and written communication skills.
Professional appearance and strong work ethic.

Responsibilities

Greet service customers promptly and professionally.
Create and manage repair orders and service appointments.
Provide accurate estimates for maintenance and repair services.
Inspect completed repairs and ensure quality standards are met.

Skills

Customer service

Communication

Organizational skills

Multitasking

Automotive knowledge

Education

High school diploma or equivalent

Tools

Dealership software systems

Job description

About the Role

RV Service Advisor position in Missoula, MT. Ideal for candidates with experience in automotive, powersports, marine, truck, heavy equipment, collision repair or RV service environments. Fast‑paced service department; build customer relationships; deliver exceptional service.

Responsibilities

Greet service customers promptly and professionally.
Listen carefully to customer concerns and accurately communicate repair needs to technicians.
Create and manage repair orders and service appointments.
Provide accurate estimates for maintenance and repair services.
Recommend additional services and repairs using a customer‑focused approach.
Maintain regular communication with customers throughout the repair process.
Coordinate workflow between customers, technicians and management.
Manage and sell extended service contracts and warranty products.
Inspect completed repairs and ensure quality standards are met.
Notify customers when repairs are completed and ready for pickup.
Review completed repairs, services performed, and associated costs with customers.
Resolve minor customer concerns and elevate issues when necessary.
Maintain Customer Satisfaction Index (CSI) scores meeting dealership standards.
Keep Service Manager informed of ongoing customer issues and opportunities.
Adhere to dealership policies regarding customer vehicle care and operation.

Requirements

High school diploma or equivalent.
Previous experience as Service Advisor, Service Writer, Customer Service, Sales, or Service Department preferred.
Experience in automotive, RV, marine, powersports, heavy equipment, truck or collision repair preferred.
Excellent customer service and relationship‑building skills.
Strong verbal and written communication.
Strong organizational and follow‑through skills.
Ability to multitask and prioritize effectively.
Comfortable using computers and dealership software systems.
Valid driver’s license with acceptable driving record.
Professional appearance and strong work ethic.
Positive attitude in fast‑paced environment.

Schedule

Monday – Friday: 8:00 AM – 5:00 PM.
Saturdays on rotation.
Overtime as needed.

Compensation

Salary + Commission.
Top performers earn over $100,000 annually.

Benefits

Medical benefits package with plan options, including vision and dental.
On‑site employee daycare.
401(k) retirement plan with employer match.
Holiday pay and vacation time.
Employee discounts.
Employee borrow program.
Profit sharing.

Disclosure

This list is not exhaustive. Benefits are governed by plan documents and company policy, and may vary by position, location, and employment status. Eligibility may include waiting periods, hours‑worked requirements, and other conditions, subject to applicable law.

Bretz RV's Commitment to You

Opportunity to work in a family‑oriented environment where work‑life balance matters.
Growth and advancement opportunities.
Team building activities and events throughout the year.
The opportunity to be part of a team in a booming industry that works together to provide every customer with the best experience possible.

About Our Dealership

Bretz RV & Marine is a family‑owned dealership group founded in 1967, with multiple locations across Montana, Idaho, and Washington. We are dedicated to helping families enjoy outdoor adventures and providing high‑quality service.

Equal Employment Opportunity

Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

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