RV Resort Manager

Roberts Resorts & Communities; Spring (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

Voluntary coverages (STD, LTD, etc.)

PTO 80 hours + 11 holidays

401(k) with 3% match

Complimentary resort stay

Job summary

Roberts Resorts & Communities is seeking a General Manager to oversee all resort operations, drive guest satisfaction, and coordinate cross‑department initiatives. You will lead staffing, budgeting, and policy implementation to ensure exceptional experiences for guests and residents.

The ideal candidate holds a Bachelor's degree in hospitality management or related field with 5+ years in resort leadership, strong financial acumen, and proven team-building skills.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Experience in resort management or leadership roles is required.

Responsibilities

• Oversee all aspects of resort operations, planning, organizing, and leading the team.
• Ensure compliance with policies, safety standards, and regulatory requirements.
• Lead recruitment, training, scheduling, and development of staff to uphold service quality.
• Manage monthly operating budgets and work toward revenue goals while controlling costs.
• Collaborate across departments to deliver high-quality guest experiences.

Skills

Leadership

Customer service

Communication

Strategic planning

Problem solving

Financial management

Team building

Adaptability

Decision making

Conflict resolution

Education

Bachelor's degree in hospitality management or related field

Tools

Property management systems

Microsoft Office Suite

Job description

At Roberts Resorts & Communities, we make a genuine change in every life we touch. That’s why as a company, our goal comes down to this single purpose: to build community and fulfill dreams. We achieve results by being passionate, resourceful, collaborative, and committed to integrity and epic customer service.

Our growing portfolio of manufactured home communities, RV resorts, and vacation destinations provides welcoming places where residents and guests can connect, create lasting memories, and feel at home.

Position Summary

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

What you’ll do:

• Uphold Roberts Resorts’ Core Values Platform to foster a positive work environment and exceptional guest experiences
• Ensure guests and residents receive exemplary service in line with Roberts Resorts’ Customer Service Philosophy
• Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
• Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
• Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
• Collaborate with management to promptly address any issues that could negatively impact operations or guest satisfaction
• Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
• Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
• Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
• Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
• Provide essential data to support capital expenditure and expansion budget planning for the management team
• Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
• Performs other related duties as assigned

What it takes to succeed:

• Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
• Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
• Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
• Strategic Planning: Skilled in developing and implementing long‑term plans and strategies to drive the success of the resort.
• Problem‑Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations.
• Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals.
• Team Building: Capable of building and nurturing high‑performing teams through effective recruitment, training, and development initiatives.
• Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
• Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes.
• Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents.
• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
• Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
• Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
• Demonstrated leadership abilities, including team building, coaching, and performance management.
• Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
• Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous.

Compensation:

$55,000 - $70,000 + 30% annual bonus

Benefits and Perks

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you’ll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer‑paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!