RV Resort Manager

Sun Communities & Sun Outdoors; Fort Myers (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription coverage

401(k) Plan with matching contribution

Paid Time Off including ten holidays

Tuition Reimbursement program

Vacation RV Site Discounts

Job summary

A leading company in the RV resort industry is looking for an RV Resort Manager in Fort Myers, Florida. This role involves overseeing property management, ensuring guest satisfaction, and handling marketing, leasing, and financial processes. Ideal candidates possess experience in property management and a strong ability to manage various operational aspects while delivering exceptional customer service.

Qualifications

• 2 years in property management/resort experience.
• Excellent communication skills for guest and resident interactions.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Ensures high levels of guest service.
• Handles resident and guest complaints in a professional manner.
• Manages rent collection and delinquency processes.

Skills

Supervisory Skills

Customer Service

Problem Solving

Flexibility

Education

High School Diploma or GED

Job description

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RV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations

Job Duties

• Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy (Essential)
• Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
• Reviews residency applications & approves or denies residency (Essential)
• Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis (Essential)
• Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)
• Enforces resort rules & regulations (Essential)
• Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)
• Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
• Inspects & recommends purchase & renovation of used/repossessed homes.
• Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
• Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
• Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Qualifications

• High School Diploma or GED (Required)
• In lieu of the above education requirements, a combination of experience and education will be considered.
• 2 years in property management/resort experience, including 2 years of supervisory experience (Required)
• 6 months in previous sales and leasing experience (Preferred)
• 6 months in experience with NetSuite (Preferred)
• General knowledge of property maintenance
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Job Reference: 133169

At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
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