RV Parts Specialist - Customer Service & Fulfillment

Forest River, Inc.; Middlebury (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Forest River, Inc. in Middlebury, Indiana, is seeking a parts associate to handle customer orders, provide technical assistance, and prepare shipments.

You will pull parts from the plant, place orders for vendors, and maintain a clean, organized workspace while delivering dependable service to dealers and customers. Experience in the RV industry helps; willingness to learn is essential in this fast-paced environment.

Qualifications

• Attention to detail and accuracy.
• Basic computer skills with 40-60 wpm being preferred.
• Understanding of standard RV warranty policy and procedures.
• Handle customer service by phone or in person.
• RV technical knowledge is preferred, willingness to learn is required.
• Must be able to read and use a measuring tape.
• Previous power tool experience is beneficial.
• Ability to lift, or assist in lifting, packages up to 60 lbs.
• Forklift operating experience is a plus.
• Ability to construct wood crates using power nail gun and saws is a plus.

Responsibilities

• Take parts orders from clients through phone and email correspondences.
• Provide dealers and customers intermediate technical assistance when needed.
• Identify and package parts for shipment via UPS or freight truck.
• Pull parts from production plant.
• Order parts on computer for vendors.
• Maintain a clean and organized work environment.

Skills

Attention to detail

Basic computer skills

Customer service

RV Warranty policy understanding

Measuring tape reading

Willingness to learn

RV technical knowledge (preferred)

Power tools experience (beneficial)

Lift 60 lbs

Forklift experience (plus)

Crate construction tools familiarity

Tools

Measuring tape usage

Power nail gun

Saw

Forklift operation

Job description

Forest River, Inc. in Middlebury, Indiana, is seeking a parts associate to handle customer orders, provide technical assistance, and prepare shipments.

You will pull parts from the plant, place orders for vendors, and maintain a clean, organized workspace while delivering dependable service to dealers and customers. Experience in the RV industry helps; willingness to learn is essential in this fast-paced environment.