RV Instructor

Lazydays; Seffner (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Lazydays is seeking an experienced demo technician to join the service and sales teams. The role focuses on delivering an educational and enjoyable orientation for customers starting their RV ownership journey, while ensuring units are prepared and ready for delivery.

The ideal candidate will be outgoing with technical aptitude, possess a positive attitude, and demonstrate excellent attendance. RV experience is a plus, and there are opportunities to upsell during the process.

Qualifications

• Outgoing with some technical aptitude required.
• Great attitude and excellent attendance are a must.
• RV ownership or RV experience is a plus.

Responsibilities

• Review future service and delivery appointments with the service manager and delivery advisor.
• Ensure units are parked, opened, and ready for delivery the night before orientation.
• Double check unit cleanliness and accessory completeness per delivery invoice.
• Review unit and become familiar with all functions.
• Provide a proper orientation focusing on operations of all components.
• Guide customers through the parts store and any needed accessories.
• Assist customers in hooking up to their new unit.
• Follow up on customer concerns with the delivery advisor and service manager.

Skills

Customer service

Technical aptitude

Outgoing

Attendance

Job description

Lazydays is looking for an experienced demo technician. The demo tech is a part of the service and sales teams and performs duties for both departments. The demo tech is responsible for setting the tone in which customers can expect excellent customer service as they begin their RV owner journey with Lazydays RV.

Functions:

• Review future appointments with the service manager and delivery advisor to ensure they will be ready for their scheduled appointment.
• Ensure that units are parked, opened and ready for delivery the night before the orientation.
• Double check the units to make sure they are clean and acceptable per the Lazydays’ Way and that all accessories have been added per the delivery invoice.
• Review the unit and become comfortable with all functions.
• Give a proper orientation to the customer, focusing on operations of all components.
• Walk the customer through the parts store and guide them through any parts or accessories they need/want to begin using their new RV.
• Help the customer hook up to their new unit.
• Follow through on any customer concerns with the delivery advisor and the service manager.

The orientation process should be both educational and fun. We are looking for someone who is outgoing with some technical aptitude. Great attitude and great attendance are a must.

RV ownership or RV experience a plus. Although it is not a sales position, there is an opportunity to upsell items the customer may need/want.

Equal Opportunity Employer
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