RV Delivery Experience Guide — Customer-Focused Walkthroughs

Blue-Compass-Rv-Reno; Reno (NV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Gas Discount

Paid Time Off + Paid Holidays

401K

Employee Assistance Program

Legal & Identity Theft Protection

Pet Insurance

Ongoing Training & Development

Employee Referral Program

Job summary

Blue Compass RV Reno is hiring an RV Sales Delivery Guide. This customer-facing role focuses on delivering an exceptional walkthrough experience, explaining RV features, and ensuring customers feel confident as they take possession of their new coach.

You'll collaborate with the Prep Manager and Sales Team, demonstrate slide-outs, leveling systems, and hookups, help select accessories, and coordinate installations while keeping the process fun and informative.

Qualifications

• Friendly, upbeat personality and strong communication skills.
• Ability to explain technical information in a simple and fun way.
• Customer service or hospitality background preferred.
• RV experience or ownership is a big plus.
• Strong attention to detail and organizational skills.

Responsibilities

• Work directly with the Prep Manager and Sales Team to ensure each RV is ready and spotless before delivery.
• Greeting customers on delivery day and walking them through their RV inside and out showing them how everything works.
• Provide hands‑on demos of RV features like slide-outs, leveling systems, awnings, tanks, and hookups.
• Assist customers in our Parts Store by recommending must‑have accessories for their journey.
• Coordinate the installation of accessories with the Prep or Service team.
• Make the process fun, relaxed, and non‑intimidating — this is an exciting moment for our customers!
• Document any concerns or service needs and report them immediately.
• Ensure all required paperwork, tags, and instructional materials are included and explained.
• Help with light staging of the RV or dealership lot as needed.

Job description

Blue Compass RV Reno is hiring an RV Sales Delivery Guide. This customer-facing role focuses on delivering an exceptional walkthrough experience, explaining RV features, and ensuring customers feel confident as they take possession of their new coach.

You'll collaborate with the Prep Manager and Sales Team, demonstrate slide-outs, leveling systems, and hookups, help select accessories, and coordinate installations while keeping the process fun and informative.